According to a latest report released by IT research firm Gartner Inc., 80% of enterprise collaboration platforms will use primarily browser-based Web 2.0 techniques by 2013. The report also states that managing user transitions from a file-orientation to Web 2.0 approach will be a major challenge for organizations.
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"There are fundamental differences between working styles that are file-oriented and document-based and those that are Web 2.0 and browser-based. Understanding and accommodating "Users who have spent years primarily working with PC-based office automation suites such as Microsoft Office, tend to favor the file orientation. Similarly, users accustomed to wikis and blogs can stumble over the process and the more-structured requirements when using document repositories. It is this mismatch between expectations and working styles that lies at the heart of many projects facing issues with user adoption," Mann says.
While document-oriented platforms are well established, familiar and more productive for some tasks, the trend is clearly toward more Web 2.0-type tools. However, Web 2.0 will not take over completely because there are situations where working with documents is more appropriate than the wiki style.
"Evolving technologies and increasing familiarity with Web 2.0 techniques will eventually reduce or even eliminate the distinctions between file-oriented and online
environments. "However, while functionality will reduce the gap in user mentality, it will prove persistent and remain a challenge to collaboration managers introducing new technologies to their users," says Mann.