The failure of a mobile messaging server proves the value of having a business continuity system in place, says international law firm Bird & Bird.
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"Businesses may not appreciate the value of business continuity systems, but they really do when systems fail," said Jon Spencer, infrastructure manager at Bird & Bird.
The law firm recently had to switch to its secondary Blackberry Enterprise Server (BES) when the primary server failed, Jon Spencer said.
The BES continuity system from Neverfail ensured a smooth switch to the firm's server at its secondary datacentre.
"None of the firm's 240 Blackberry users experienced any interruptions in their messaging services in the two days the primary server was down," said Spencer.
This was an instant return on investment, as business would otherwise have ground to a halt, which would have been extremely costly in lost productivity, he said.
Building on this success, Bird & Bird has implemented Neverfail's cluster protector to ensure 100% availability of the firm's document management system (DMS) to around 650 lawyers.
"Protecting the DMS with clustering provided some level of redundancy, but we needed something to protect us if the shared storage failed or the primary datacentre was unavailable," said Spencer.
The DMS contains more than 4TB of case data, and downtime could cost up to £1m a day in lost productivity, he said.
"The Neverfail system enables instant replication to the secondary server, which means the case data is always completely up to date," he said.
Spencer chose Neverfail for RIM Blackberry after consulting peers in the legal industry and various Blackberry user forums.
"Moving to Neverfail for Cluster Protector seemed a logical progression, given our success with the BES product," he said.