IT news in your industry sector

CIO interview: Neil Moore, head of ICT, Hampshire Fire and Rescue Service

Hampshire Fire and Rescue’s CIO talks about collaborating, moving to the cloud and getting staff on board with digital transformation Continue Reading

By

• Mark Samuels

Group litigation against Post Office in Horizon system dispute prepares for next stage

Postmasters’ legal case against the Post Office claims that computer system is to blame for losses, not false accounting or theft Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How a London club enhanced its facilities with wireless charging

The Clubhouse, a London-based business club and meeting space, introduces wireless charging technology from startup Chargifi at its St James’ location as it bids to attract new clients Continue Reading

By

• Alex Scroxton, Security Editor

Ofcom to legally separate BT and Openreach

Telecoms regulator Ofcom is to push ahead with plans to require the legal separation of BT and Openreach Continue Reading

By

• Alex Scroxton, Security Editor

Machine learning keeps customers happy at Ocado

In this week’s Computer Weekly, we find out how data scientists at online grocer Ocado are using machine learning technology to deliver better customer service and improve warehouse efficiency. Manufacturing giant GE is making a play to become a top 10 software supplier – we look at the plans. And we examine the future of server operating systems as workloads move increasingly to the cloud. Read the issue now. Continue Reading

Singapore Power deploys IoT platform

Singapore Power is moving to a more advanced digital platform that will enable it to develop IoT-based services Continue Reading

By

• Ai Lei Tao

One in four Wi-Fi hotspots vulnerable to attack, study finds

At least one in four Wi-Fi hotspots are open to attack, a study by Kaspersky Lab reveals Continue Reading

By

• Warwick Ashford, Senior analyst

CBRE: Cloud drives Q3 demand for colocation space in Frankfurt and London

CBRE’s third-quarter datacentre market tracker highlights soaring demand for colocation capacity in Frankfurt and London, as cloud providers court European enterprises Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

How InterContinental Hotels connects with real-time marketing

InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands Continue Reading

By

• Clare McDonald, Business Editor

Axa offers on-demand insurance via mobile app

Insurance company launches app that offers quick and easy insurance cover for individual items owned by customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Middle East bank to launch AI for customer support

Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Consumer identity key to digital transformation

Customer identity and access management has benefits for consumers and service providers alike, but is key to digital transformation, says KuppingerCole Continue Reading

By

• Warwick Ashford, Senior analyst

Alleged hacker Lauri Love’s ‘life will be destroyed’ under Trump regime

Supporters fear for activist Lauri Love if his extradition to face hacking charges to the US goes ahead Continue Reading

By

• Fiona O'Cleirigh and Bill Goodwin

Dutch IT ministry needed to take digital lead

Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT Continue Reading

By

• Rian van Heur

IT spreads innovation at Unilever

In this week’s Computer Weekly, we find out how consumer goods giant Unilever has changed its thinking about IT to support a global digital transformation programme. The UK boss of Hewlett Packard Enterprise assesses progress after the first year since HP split in two. And we examine how software development is changing in the enterprise. Read the issue now. Continue Reading

Ofcom to block BT-EE from spectrum bid

Ofcom opens a new consultation on the delayed auction of ex-MoD radio spectrum for mobile broadband, but hopes to bar BT-EE from bidding for parts of it, citing competition concerns Continue Reading

By

• Alex Scroxton, Security Editor

Foot Locker to roll out ‘best fit’ recruitment software after productivity hike

Sports retailer to adopt online software to identify best job candidates after its use led to double-digit rise in team performance in US stores Continue Reading

By

• Bill Goodwin, Computer Weekly

Three breach highlights several security issues, says (ISC)2

Customer data breaches continue to demonstrate that companies are still not treating cyber risk like every other business risk, says Adrian Davis of (ISC)2 Continue Reading

By

• Warwick Ashford, Senior analyst

Nestlé picks Telefónica to build IoT for coffee machines

Nestlé’s professional business services unit will incorporate internet of things technology into its coffee machines in pursuit of greater efficiency and customer satisfaction Continue Reading

By

• Alex Scroxton, Security Editor

HCL completes integration of Volvo Group IT services

Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ordnance Survey to lay groundwork for UK 5G networks

The government has asked Ordnance Survey to develop a planning and mapping tool to help determine the future locations of 5G mobile network infrastructure Continue Reading

By

• Alex Scroxton, Security Editor

Hackers arrested in Three mobile upgrade scam

Three men arrested in connection with mobile handset upgrade fraud enabled by unauthorised access to customer data Continue Reading

By

• Warwick Ashford, Senior analyst

Telenor IoT strategy required core software change

Norwegian telco is expanding its internet of things business, which packages all the components its customers require to offer IoT-based services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch bank ING to spend millions ‘disrupting’ its own business

Dutch bank ING used digital technology to reinvent itself following the financial crash, and is about to reinvent itself again, says its global CTO, Brendan Donovan Continue Reading

By

• Bill Goodwin, Computer Weekly

Lending platform pioneer Zopa aims to become a UK bank

Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ASA calls for clarity on broadband speed claims

The Advertising Standards Agency turns its attention to how broadband providers advertise the speed of their packages, amid fears that consumers may be misled Continue Reading

By

• Alex Scroxton, Security Editor

CW Benelux: Mobile payments boom

In this quarter’s CW Benelux, we look at how a combination of the right technology and consumer acceptance is driving mobile commerce in the Netherlands. We also hear from the CIO of Brussels Airlines, which is transforming its business digitally through a strategy that links traditional IT with its customers through a digital skin, and the CIO of HR services provider Randstand Group Netherlands, for which technology is becoming crucial in its communication with clients and candidates. Read the issue now. Continue Reading

Digital transformation not a finite process, says Martin Kuppinger

Security, privacy and identity are key to digital transformation, which is an evolutionary process, according to Martin Kuppinger Continue Reading

By

• Warwick Ashford, Senior analyst

Government data security confusing, finds PAC

A Public Accounts Committee hearing shows the government’s data and cyber security landscape is chaotic and confusing Continue Reading

By

• Lis Evenstad

UK almost bottom of OECD pile for ICT investment

The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Online identity needs to be fixed, says Microsoft’s Kim Cameron

Software giant’s identity architect calls on enterprises to professionalise the way they relate to customers to help replace online identity infrastructure that is not fit for purpose Continue Reading

By

• Warwick Ashford, Senior analyst

Counting the cost of financial cyber crime

In this week’s Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer’s guide, on server operating systems, looks at the new features in Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping motivate staff. Read the issue now. Continue Reading

Amber Rudd orders Lauri Love extradition to US to face hacking charges

Engineering student Lauri Love faces trials in three US states and a possible 99-year jail sentence for allegedly hacking into US government computer systems as part of a political protest, despite concerns over his health Continue Reading

By

• Fiona O'Cleirigh

412 million user accounts exposed in FriendFinder Networks hack

Another huge data breach has exposed poor security of user details and continued poor user password practices Continue Reading

By

• Warwick Ashford, Senior analyst

GDS strategy aims to 'take digital transformation further'

An early draft of the new Government Digital Transformation Strategy, seen by Computer Weekly, aims to tackle the challenge of breaking down civil service IT siloes Continue Reading

By

• Bryan Glick, Editor in chief

GDS aiming for 25 million users of Gov.uk Verify by 2020

Early draft of new GDS strategy reveals an ambitious target for its identity assurance service Continue Reading

By

• Bryan Glick, Editor in chief

White space spectrum to bring wireless broadband to Isle of Arran

Suppliers Nominet and Broadway Partners collaborate to trial the use of TV white space spectrum to improve broadband coverage on the Isle of Arran in Scotland Continue Reading

By

• Alex Scroxton, Security Editor

Russian banks hit by IoT-enabled DDoS attacks

DDoS attacks on Russian banks have been linked to IoT botnets, further confirming this worrying trend and highlighting the need for IoT suppliers to improve security capabilties Continue Reading

By

• Warwick Ashford, Senior analyst

24 cyber criminals arrested in Europol operation

Romanian police arrest 24 members of a card skimming and cloning operation and identify 47 other suspects Continue Reading

By

• Warwick Ashford, Senior analyst

Australia’s IFC Logistics virtualises storage to prevent further outages

Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading

By

• Stuart Kennedy

HSBC combines AWS with agile thinking to tap into growing demand for mobile banking

Banking giant opens up about how cloud and DevOps adoption is helping it cope with the growing consumer demand for mobile and online banking services Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CW Nordics: Finns turn IT layoffs to their advantage

In this quarter’s CW Nordics, we look at the impact of Nokia layoffs on Finland, and in particular the city of Espoo which is home to both Nokia and Microsoft’s Finnish headquarters. We also look at how Denmark’s Bang & Olufsen is taking control of sales data with cloud-based software. We also hear from Google cloud chief Diane Greene, as well as the CIOs of Norwegian bank DNB, Scandinavian Airlines and Swedish municipality Vara. Read the issue now. Continue Reading

The march of the robot workers

In this week’s Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, including roles as varied as IT administrators and customer service agents. Capital One’s European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now. Continue Reading

Apple garners local support for Irish datacentre as legal challenge looms

Residents of Athenry, County Galway, unite to back Apple’s Irish datacentre plans as consumer electronics giant awaits High Court decision on legal challenges Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Climate hackathon aims to use tech to save the planet

London joins cities around the world to seek technology solutions to tackle climate change and help the environment Continue Reading

By

• Clare McDonald, Business Editor

Australia and New Zealand IT pros on bigger salaries than UK equivalents

Aussie IT pros are better rewarded than their counterparts in the UK, according to surveys Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Pure-play cyber security has real value, says incoming McAfee head

Intel Security has outlined its strategy to protect the new digital economy as it gears up for innovation as a new independent pure-play security firm under the McAfee banner Continue Reading

By

• Warwick Ashford, Senior analyst

Coca-Cola cloud project bottles rewards for 25,000 staff

Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees Continue Reading

By

• Bill Goodwin, Computer Weekly

UK government re-announces £1.9bn cyber security spend

Five-year spending increase - announced by Chancellor Philip Hammond 12 months after George Osborne did so - will support new UK cyber security strategy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Insurers face same legacy system battle as retail banks

The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The future of connected cars

In this week’s Computer Weekly, we examine how software is reshaping the car industry, with internet-connected cars presenting challenges and opportunities for the sector. IT suppliers are putting up prices in the UK as the value of the pound falls – we look at the implications. And Eurostar’s digital chief talks about overhauling IT to meet demanding passenger expectations. Read the issue now. Continue Reading

The clampdown on IT contractors in Whitehall is another risk for digital government progress

IT contractors working in government are under pressure like never before over their tax status, and many people in Whitehall IT fear that a clampdown on the use of temporary staff could lead to a ... Continue Reading

By

• Bryan Glick, Editor in chief

Black cab customers can now pay by card as well as cash

London Mayor’s Taxi and Private Hire Action Plan sees card technology introduced to all black cabs in the capital Continue Reading

By

• Clare McDonald, Business Editor

The cyber threats lurking within every company

Insider threats have been around for a long time, but it is only recently that people have begun to acknowledge the true danger they pose Continue Reading

By

• Peter Ray Allison

SDN trailblazer Big Switch Networks launches in UK

Having established a base of paying customers through a key partnership with Dell, SDN supplier Big Switch Networks is opening its first European offices and gunning for Cisco’s ACI business Continue Reading

By

• Alex Scroxton, Security Editor

Apple iCloud and Gmail hacker gets 18 months in jail

A US man is given a sentence of 18 months in jail for hacking into celebrity iCloud and Gmail accounts after investigators failed to find a link with the leak of celebrity nude photos online in 2014 Continue Reading

By

• Warwick Ashford, Senior analyst

Information security set for steep trajectory, says (ISC)2

By helping to create a thriving, diverse and open information security community, (ISC)2 hopes to ensure a steep rise for the profession Continue Reading

By

• Warwick Ashford, Senior analyst

Tech industry helps drive GDP growth post-Brexit

The technology sector is one of the key drivers behind the UK economy’s 0.5% growth in the months following Brexit Continue Reading

By

• Lis Evenstad

Schneider Electric praised for positive response to ICS security flaw

Schneider Electric has patched a security flaw that highlights the vulnerability of industrial control systems to cyber attack Continue Reading

By

• Warwick Ashford, Senior analyst

John Lewis chooses three retail tech startups to receive 2016 JLab funding

Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading

By

• Clare McDonald, Business Editor

BT builds phone boxes for the internet age

BT has announced plans to roll out a free London-wide wireless internet and phone service Continue Reading

By

• Alex Scroxton, Security Editor

How collaboration will feature in the future of digital supermarkets

Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future? Continue Reading

By

• Clare McDonald, Business Editor

25 years of Linux

In this week’s Computer Weekly, 25 years after Linus Torvalds released the Linux kernel, we look at how the open-source operating system has influenced modern-day IT. Our new buyer’s guide covers the fast growing technology of object storage. And we examine the rise of corporate wireless networking. Read the issue now. Continue Reading

Insurers are joining fintech party

Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UAE telco launches mobile wallet

Etisalat signs deal with technology company to offer its customers a mobile wallet service, as fintech expands in the Middle East Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GDS under Kevin Cunnington (so far) - different, and yet the same

Computer Weekly’s first opportunity to meet with Kevin Cunnington, the new director general of the Government Digital Service (GDS) answered a lot of questions – but raised plenty too. It’s ... Continue Reading

By

• Bryan Glick, Editor in chief

Interview: Kevin Cunnington, director general, Government Digital Service

The government’s new digital chief talks about his plans for the future and the challenges of transforming public services Continue Reading

By

• Bryan Glick, Editor in chief

Spotify on benefits of ditching its datacentres and going ‘all-in’ on Google cloud

Spotify’s vice-president of infrastructure opens up about the company’s datacentre downsizing plans, and how taking a multi-cloud to IT consumption would not work for the firm Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

GDS goes nationwide to ease relations with government departments

Government Digital Service aims to open more regional outposts for training civil servants in digital skills, says new chief Kevin Cunnington Continue Reading

By

• Bryan Glick, Editor in chief

Diageo opts for additional services centre in Bangalore

Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lessons to be learned from attempted $1bn bank heist

Analysis of an attack aimed at stealing $1bn reveals important lessons for cyber defenders, says BAE Systems head of threat intelligence Adrian Nish Continue Reading

By

• Warwick Ashford, Senior analyst

Reinventing Bahrain’s Kanoo Group through digital technology

In this quarter’s CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world. We hear how Bahrain-based conglomerate Kanoo Group is dealing with a company-wide digital transformation, Zahid Group’s biggest-ever IT investment, and how Rotana Hotels is centralising security. Continue Reading

Armed forces minister wants military recruiters to "think different" to attract cyber security pros

Armed Forces minister Mike Penning says military must rethink how it recruits trainees to attract people with the cyber security skills the country needs to protect itself Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Cloud backup saves data after fire destroys school

Data from The Academy secondary school in the seaside town of Selsey was restored just hours after a fire destroyed most of the premises, thanks to a cloud backup agreement set up a year earlier Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Matt Hancock calls for market to lead on full FTTP broadband

Digital and culture secretary used his keynote speech at Broadband World Forum to call for a national market-led fibre-to-the-premise roll-out, and pledged government support to make it happen Continue Reading

By

• Alex Scroxton, Security Editor

Snowden: the IT analyst turned whistleblower who exposed mass surveillance

Oliver Stone's biopic on Edward Snowden reaches the heart of the ethical crisis posed by mass surveillance for the state and ordinary citizens Continue Reading

By

• Fiona O'Cleirigh

Information security needs to cast recruitment net wider, says panel

Companies struggling to fill info sec roles should focus on finding people who can do what they need, not on qualifications, according to a security industry panel Continue Reading

By

• Warwick Ashford, Senior analyst

Saving Lauri Love: activists plan their next move

An eclectic bunch of activists, charity workers and reformed hackers spent a rainy Sunday afternoon plotting their next move in a campaign to save Lauri Love from extradition to the US on hacking charges Continue Reading

By

• Julia Gregory

DCMS appoints director general for digital and media

Matthew Gould is taking on the role as director general for digital and media to help build “digital ecosystems” and promote innovation Continue Reading

By

• Lis Evenstad

Most businesses vulnerable to cyber attacks through firmware, study shows

Company culture and overall attitude to security is a major contribution to vulnerability to cyber attack through firmware, a study by Isaca has revealed Continue Reading

By

• Warwick Ashford, Senior analyst

Abu Dhabi Securities Exchange uses blockchain for e-voting

Abu Dhabi Securities Exchange offers controlled access to the AGM information of listed companies through a blockchain-based service Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Singapore aims to become a digital leader

In this week’s Computer Weekly, we find out how the city-state of Singapore is investing in skills and technology to become a leading digital nation – and what the UK could learn. We examine how to prevent legacy IT becoming a hindrance to digital transformation. And we look at the impact of controversial new tax rules on the UK’s IT contractor community. Read the issue now. Continue Reading

IR35 dispute prompts mass walkout of IT contractors from MoD agency

 Continue Reading

Digital Economy Bill lacks clarity on data sharing, experts say

The Digital Economy Bill needs to firm up its definitions on data sharing and improve transparency to avoid losing public trust, according to experts Continue Reading

By

• Lis Evenstad

Nordea bank joins rival’s mobile payment platform

Nordea signs up to the mobile payments platform from Danske bank for its customers in Denmark and Norway Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retail websites riddled with security holes, researchers warn

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites Continue Reading

By

• Warwick Ashford, Senior analyst

Case study: Denmark’s Bang & Olufsen takes control of sales data

Denmark based audio-visual equipment maker uses cloud-based channel management software to give it the sales insight it needs to make better decisions Continue Reading

By

• Anne Morris

GDS: Will the strategy still be delivery?

The Government Digital Service (GDS) is an uncertain place at the moment – or so the rumour mill says. The team are carrying on with their pre-existing strategy – one that was written last year to ... Continue Reading

By

• Bryan Glick, Editor in chief

Lloyds Bank to use virtual reality to test applicants for graduate programme

Bank will use virtual reality to test potential recruits in situations that are otherwise difficult to recreate Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Almost two-thirds of US office workers unaware of ransomware threat

Nearly half of ransomware attacks are aimed at office workers, but almost two-thirds of those polled in the US are unaware of the threat Continue Reading

By

• Warwick Ashford, Senior analyst

CIO interview: Chris White, Clyde & Co

Clyde & Co’s CIO talks about the growing importance of IT in law firms and how to push the power of digital transformation Continue Reading

By

• Mark Samuels

Gary McKinnon: Why Lauri Love should be spared the nightmare of extradition

Computer activist Lauri Love should be spared a life sentence in a US jail, says former hacker Gary McKinnon Continue Reading

By

• Gary McKinnon

IR35 dispute prompts mass walkout of IT contractors from MoD agency

Public sector IT contractors leave UK Hydrographic Office en masse over IR35 clampdown, Computer Weekly understands Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Another senior leader leaving GDS as data director Paul Maltby to go

Three directors of Government Digital Service have departed since appointment of new director general Kevin Cunnington in August Continue Reading

By

• Bryan Glick, Editor in chief

Smartwatches banned from UK Cabinet as EC plans IoT security standards

The EC is planning a security certification scheme for internet of things devices as the UK Cabinet bans smartwatches amid heightened fears of cyber espionage Continue Reading

By

• Warwick Ashford, Senior analyst

More virtualisation to come in mature Australian market

Australia has been hailed as a rapidly growing market for mobile virtualisation Continue Reading

By

• Beverley Head

Dunkin’ data – how one firm is going donuts for data analytics

The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data Continue Reading

By

• Clare McDonald, Business Editor

Swedish bank uses Amelia the robot for customer services

SEB is using AI software from IPsoft for customer service after a successful internal project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Even GDS creator Francis Maude is worried about future of GDS

Followers of the ups and downs of the Government Digital Service (GDS) will be aware of the question marks surrounding the future of the organisation and the Whitehall in-fighting over its role. ... Continue Reading

By

• Bryan Glick, Editor in chief

Demand rises for low-cost flash storage across Australia

Flash storage gains popularity in Australia, as smaller organisations are attracted by lower prices and higher capacity Continue Reading

By

• Beverley Head