News

IT for retail and logistics

• November 05, 2018 05 Nov'18

  How Birchbox uses social media for personalisation and discovery

  The UK marketing director of subscription service Birchbox told the Retail Week Tech conference about the retailer’s use of social media and data to offer customers a personalised service

• November 05, 2018 05 Nov'18

  Banking sector leading CIAM innovation, say Big Four

  Maturity in consumer identity and access management (CIAM) differs from sector to sector, with the banking sector taking the lead in terms of innovation, according to the Big Four accounting firms

• November 02, 2018 02 Nov'18

  Jlab 2019 to focus on experiential shopping

  Each year, John Lewis hosts a number of retail startups intent on using technology to transform the industry. Next year they will be aiming to change the customer experience in-store

• November 01, 2018 01 Nov'18

  Key elements to success in consumer identity management

  Success in consumer identity management is not just about getting the technology right, it is also about keeping in mind the consumer needs, preferences and concerns, says KuppingerCole

• November 01, 2018 01 Nov'18

  Robotic delivery service hits the streets of Milton Keynes

  Following extensive testing and a limited commercial roll-out in campus enterprise environments, Estonian robotics firm Starship Technologies is launching a direct-to-consumer robot delivery service in Milton Keynes

• October 30, 2018 30 Oct'18

  Aim for long-term customer identity relationship

  Consumer identity management can deliver competitive advantage, but only if businesses follow some golden rules, says KuppingerCole

• October 29, 2018 29 Oct'18

  Retail tech spending will grow 3.6% globally in 2019, predicts Gartner

  Global spending on technology in the retail sector is set to grow by 3.6% in 2019, according to predictions by Gartner analysts

• October 29, 2018 29 Oct'18

  Why subpostmasters and Post Office are battling it out in the High Court

  After over a decade of controversy, next week marks the beginning of a court battle between subpostmasters and the Post Office over allegations of faults in an accounting system leading to unfair prosecutions

• October 25, 2018 25 Oct'18

  Firms will use AI to automate HR processes within two years

  Companies are gearing up to automate HR processes with artificial intelligence and machine learning, while at the same time battling with outdated IT systems

• October 24, 2018 24 Oct'18

  Choose security tools wisely to gain upper hand

  The cyber threat landscape is continually changing, but staying abreast of attacker and defender innovation can help business leaders gain the upper hand, says KuppingerCole

• October 24, 2018 24 Oct'18

  SMEs use fintech in fight against online giants, but fears remain

  Online SMEs are turning to financial technology to help them make payment processes easy for customers as they try to compete with online giants

• October 23, 2018 23 Oct'18

  Morrisons loses appeal against data breach liability ruling

  Supermarket chain has lost its appeal against a High Court ruling that found it liable for a data leak by a former employee, underlining the importance of managing insider threats

• October 22, 2018 22 Oct'18

  Centralised identity risky and not web 3.0 friendly, says entrepreneur

  User controlled identity is less risky than centralised identity and essential for the next evolution of the web, according to an entrepreneur and evangelist of self-sovereign identity and blockchain technologies

• October 22, 2018 22 Oct'18

  Retail focus is key to Alibaba’s new London datacentre

  China’s e-commerce giant has been slowly expanding into Europe and is now heading for a clash of the titans against AWS and Azure

• October 19, 2018 19 Oct'18

  Zeppelin uses Splunk for pre-emptive maintenance

  German construction equipment rental firm Zeppelin has been using Splunk to predict when its machinery will need maintenance before it breaks down

• October 19, 2018 19 Oct'18

  Postal delivery robots trialled in Norway

  The Norwegian postal service is testing out the value and viability of robots delivering mail to homes and businesses

• October 18, 2018 18 Oct'18

  Amazon to open Manchester R&D centre and create 1,000 skilled jobs

  Online retail giant will open a new office in Manchester and expand others to house 1,000 new skilled research and development employees in the UK

• October 18, 2018 18 Oct'18

  Middle East gears up for 5G

  The race for 5G is well and truly under way, and the UAE and Saudi Arabia are well positioned to be among the first countries in the world to deliver the benefits of this new telecoms protocol

• October 17, 2018 17 Oct'18

  Contactless payments surpass Chip and PIN in UK shops

  Contactless card payments now account for more spending in UK stores than Chip and PIN

• October 16, 2018 16 Oct'18

  Carrefour kicks off blockchain food traceability drive

  Using blockchain to capture data, shoppers will be able to use their smartphones to see exactly where a product on the supermarket shelf came from

• October 15, 2018 15 Oct'18

  Good data governance is good business

  Organisations are failing to understand the importance of getting their data relationship with customers right and seeing the business opportunities that it enables, an industry analyst warns

• October 12, 2018 12 Oct'18

  Moonpig to open technology hub and create 50 new roles

  Greeting card company chooses Manchester for its first tech hub because of the city’s thriving tech scene and “exceptional” pool of talent

• October 12, 2018 12 Oct'18

  ASOS launches voice shopping on Google Assistant

  Online fashion brand introduces voice shopping service to help customers navigate its thousands of products more easily

• October 11, 2018 11 Oct'18

  Robots in the workplace supported by 81% of business chiefs

  Robotic process automation continues to be taken up by more organisations – but despite proven benefits, those that already use it are struggling to scale it up

• October 10, 2018 10 Oct'18

  Volkswagen truck group’s journey to a subscription-based business model

  VW’s truck business adopted a startup mentality to open a subscription-based business aimed at owners of truck fleets

• October 10, 2018 10 Oct'18

  Huawei Connect 2018: Huawei tackles barriers to effective AI

  At its annual customer and technology event, Huawei chairman Eric Xu set out 10 key challenges facing AI, and revealed how the networking supplier’s strategy will help to address these

• October 09, 2018 09 Oct'18

  Blockchain adoption hotting up in Australia

  The emerging technology is being tested in several industries in a country aspiring to be a global leader in blockchain development

• October 09, 2018 09 Oct'18

  Tech takes centre stage in CBI’s pre-Budget wish list

  Industry calls on government to set the tone for a tech-friendly business environment after the UK leaves the EU

• October 05, 2018 05 Oct'18

  GDPR case work swamps Denmark’s data protection agency

  The agency investigating alleged breaches of GDPR in Denmark is recruiting additional resources to cope with the increase in work

• October 04, 2018 04 Oct'18

  How Starbucks is using Splunk to automate mundane security tasks

  Coffee giant Starbucks is using Splunk to automate some of its more tedious security tasks to reduce the workload for its cyber staff

• October 03, 2018 03 Oct'18

  AI full of possibilities with the right tools and understanding

  Artificial intelligence has the potential to assist in the analysis of data in a range of topics, but businesses need to understand its limitations and have the right tools to get the most benefit, says a Swiss entrepreneur

• October 01, 2018 01 Oct'18

  UK will unilaterally tax web giants, says Hammond

  Chancellor threatens to go it alone on tax reform for digital services businesses if an international agreement cannot be reached

• October 01, 2018 01 Oct'18

  UK firms’ password security score ‘average’

  While businesses are making strides in strengthening password security, there is more work to be done, with the UK password score lagging behind the frontrunners, a survey shows

• October 01, 2018 01 Oct'18

  Mobile will be more disruptive for retail than online, says Facebook representative

  Facebook’s retail industry head says mobile technology is likely to cause a bigger shift in retail than online shopping did

• September 28, 2018 28 Sep'18

  EU sees eIDAS regulation come into full force

  A regulation aimed at cutting red tape to enable a digital single market in Europe will soon be in full force, but it could present some challenges to the UK after Brexit

• September 28, 2018 28 Sep'18

  Finland’s e-retail sector driven by international growth

  Finland has a fast-growing e-retail industry as a positive consequence of the huge job cuts at Nokia

• September 27, 2018 27 Sep'18

  Explosion in fake data-stealing shopping sites

  Cyber attackers are ramping up efforts to steal personal data by setting up look-alike domains that pose a phishing risk to online shoppers, researchers warn

• September 27, 2018 27 Sep'18

  Best supply chain firms are masters of data and automation

  Europe’s best supply chains are making the most out of e-commerce, customer insights and robotic process automation, according to Gartner

• September 26, 2018 26 Sep'18

  Indian IT giant TCS sees IBM and Accenture as nearest rivals

  Rapidly-growing Tata Consultancy Services has its eyes on the US IT giants, with customer service key if it is to overtake them

• September 25, 2018 25 Sep'18

  PCI DSS compliance falls despite security benefit

  Despite the benefits of the payment card industry security standard, there is a concerning downward trend in compliance, a report reveals

• September 24, 2018 24 Sep'18

  InfoWatch opens training centre to help address Middle East skills shortage

  Security supplier offers Middle East customers cyber security and digital training facility as organisations in the region struggle to equip staff with latest skills

• September 21, 2018 21 Sep'18

  Businesses that take humans with them on robotics journeys gain the most

  Businesses that put human development at the centre of their automation strategies will profit the most

• September 20, 2018 20 Sep'18

  Asda outsources app development to support digital future

  Supermarket chain Asda is outsourcing its application development to HCL to access and build skills and experience in agile development methods

• September 19, 2018 19 Sep'18

  Waitrose to launch same-day delivery trial

  High-end supermarket Waitrose is partnering with retail delivery startup On the Dot to trial same-day delivery for its food and wine goods

• September 17, 2018 17 Sep'18

  Invest to be customer obsessed

  We share insights from Forrester’s ‘Digital Store Playbook’ on how to transform retail operations to enhance the digital customer experience

• September 13, 2018 13 Sep'18

  John Lewis blames profit drops on high IT costs

  Department store John Lewis has pinned the blame on high IT costs and the rising price of store real-estate for a drop in profit

• September 11, 2018 11 Sep'18

  Fashion retailer Desigual boosts sales opportunities with data-sharing technology

  Spanish fashion group Desigual reports 2% fewer lost sales after investing in technology to share stock, sales and pricing data between stores, websites and franchise partners

• September 07, 2018 07 Sep'18

  Why AI should assist humans, not replace them

  At the 2018 Disruption Summit in London, BT’s lead of customer insight and futures said artificially intelligent systems should be there to assist humans, not get rid of them

• September 07, 2018 07 Sep'18

  Argos launches voice shopping capability on Google Home Assistant

  Retailer Argos has developed a voice shopping service so customers can reserve items for pickup using the Google Home Assistant app

• September 06, 2018 06 Sep'18

  How Rituals is using Salesforce Commerce cloud to replicate physical experience online

  Cosmetics firm Rituals is using Salesforce Commerce Cloud to translate its website into 25 languages, helping the brand reach customers its physical stores can’t