Aberdeenshire integrates services with new CRM application

Aberdeenshire Council is integrating its back-office systems with a new customer relationship management (CRM) application after signing a five-year, six-figure deal with software supplier Northgate.

Aberdeenshire Council is integrating its back-office systems with a new customer relationship management (CRM) application after signing a five-year, six-figure deal with software supplier Northgate.

The council, which serves 230,000 residents, will integrate the CRM with its back-office services that also run on systems supplied by Northgate. These services include building control, gazetteer, housing, planning and revenues and benefits.

The council’s CRM project manager, Morag Black, said, “We are committed to delivering better service to our customers by empowering our staff through giving them access to the information they need. This new agreement will help us to make the most of the information we hold.”

Aberdeenshire is the latest in a series of Scottish local authorities to seek cost savings and improvements in customer services by consolidating back-office functions on a single set of systems.

Glasgow City Council, Scotland’s largest local authority, completed a MySAP implementation in spring this year.

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