IT departments have been given a "wake-up call" to start offering clear solutions to support e-commerce instead of spending too much time dithering over alternatives.
According to David Brown, the European president of outsourcing and e-commerce specialist Sabre, IT departments are spending too much time weighing up alternative solutions, instead of solving problems immediately.
"One of the problems for IT is that there is such a variety of solutions, it sometimes leads to paralysis. IT needs to be more decisive."
Brown said too many IT departments say "Yes" too easily to a request from a business unit, when putting the solution into practice may not be so easy.
"IT departments should be answering, 'Yes, we can do that; but it is not practicable, and this is why. Is there another way we can do it?'," said Brown, whose company last week split from its parent company, American Airlines, and will now operate as a separate organisation.
Sabre operates the world's largest airlines reservations system, and also owns 70% of Travelocity.com, the third largest e-commerce Internet site.
It also recently announced an agreement with Ariba to create Sabre e-Marketplace, an Internet-enabled business-to-business marketplace for the travel and transportation industry.