McDonald’s commits to outsourcing for 11 years

Fast-food giant McDonald's has committed another five years to its managed IT services agreement with Xerox-owned Affiliated Computer Services (ACS).

This extends the existing six-year deal to provide a wide range of services including desktop support and engineering, networking operations and engineering, desktop support and engineering and mainframe server support.

McDonald's CTO Chris Millington said sourcing is a core strategy for the IT department.

ACS specialises in managing paper-based work processes and providing BPO and information technology services for sectors that include telecommunications, retail and financial services, healthcare, education and transportation. It was acquired by Xerox for $8.7bn last year.