Top 10 outsourcing stories of 2009

Top 10 outsourcing stories of 2009

1. Satyam chief B Ramalinga Raju admits to fixing the outsourcer's books

The chairman of Indian IT outsourcer Satyam Computer Services admitted that he fixed the company's books for several years.

2. Satyam staff exodus as fraud unravels

More than 14,000 Satyam workers had their CVs on the web within a day of the news breaking that the company's chairman had been cooking the books.

3. HP staff face a hurricane of cuts to pay and benefits

HP staff, who already face significant voluntary pay cuts as part of the firm's cost-cutting plan, face further involuntarily cuts to many more of their benefits.

4. Pay cuts barely touch HP executives

Hewlett-Packard's top executives are unlikely to suffer in the company's voluntary pay cut programme, despite agreeing to take pay cuts of up to 20%.

5. 'Naive' BT Global Services split into three

BT is restructuring its struggling Global Services business to focus on three separate areas after its "unacceptable performance" led to the group losing more than £1.3bn.

6. India losing its advantage in outsourcing

Indian IT service providers are losing their advantage against global competitors for providing IT outsourcing services as customer satisfaction levels fall. But they still compete successfully and still achieve high customer satisfaction levels.

7. Why IT service providers should offer flexible pricing now

EDS's decision to offer businesses flexible service options will help IT departments cut costs without losing service levels. EDS's new model will allow customers to take out services while not paying as much up front.

8. 1,000 angry HP EDS staff vote to strike

As many as 1,000 Hewlett-Packard staff will go on strike for one day in December to show their disapproval of pay freezes and job cuts at the company.

9. Who will buy Satyam?

Indian IT supplier Satyam is up for sale, but who will buy the company that has been shaken by an accounting fraud that went on for several years unnoticed.

10. Business outsourcing is on life support, bosses told

Commoditised outsourcing is no longer outsourcing and strategic outsourcing is on life support.

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