In Depth

In Depth

IT operations management and IT support

• How to achieve resilience – the modern uptime trinity

  IT leaders can take responsibility for ensuring their organisations are resilient during times of crisis. There are no quick fixes, but if you think it is expensive to ensure resilience in your IT systems, try frequent failure instead  Continue Reading

• APT groups’ mobile momentum finally faces resistance

  State-backed APT groups are increasingly targeting mobile devices as Covid-19 puts the spotlight on remote working infrastructure security. We explore how the industry is fighting back  Continue Reading

• How to apply zero-trust models to container security

  Containers have become a common fixture in software development, but they have resulted in new concerns for security teams. Is zero-trust the answer to tackling them?  Continue Reading

• Coronavirus: How to go back to the office safely and securely

  Security teams should be used to supporting remote workers effectively by now, but what’s going to happen when people start returning to their offices? We look at the risks and how to address them.  Continue Reading

• Accurate data in, better insights out

  The coronavirus pandemic has propelled data into the headlines, but it has also shown the challenges of dealing with incomplete datasets  Continue Reading

• Constructing the future for engineering – finding the right model where one size does not fit all

  Design and engineering has rapidly evolved to be all about interconnected devices. We see how one of the leading manufacturing software suppliers is meeting the challenge  Continue Reading

• What are the security priorities for the post-coronavirus world?

  The Covid-19 pandemic is forcing massive change across the business world and things may never go back to normal. What does security look like in this new world, and what will buyers be prioritising?  Continue Reading

• Storage 101: Crash-consistent vs application-consistent snapshots

  We look at crash-consistent and application-consistent snapshots and backup, how they are defined, the pros and cons of each and the benefits and limits of Windows VSS  Continue Reading

• Coronavirus: How to cope with the digital skills divide

  Since the Covid-19 pandemic started, employers need tech and digital talent more than ever. But how can organisations recruit and train the skills they need during a lockdown?  Continue Reading

• Snapshots 101: Array vs backup software

  We run the rule over snapshots in storage arrays and backup software and find a range of capabilities that go from mere support to fully snapshot-centric approaches  Continue Reading

• Malaysia’s business continuity planning readiness a mixed bag

  Larger Malaysian enterprises have BCP in place, but SMEs lag behind and will find it harder to weather the Covid-19 storm  Continue Reading

• Coronavirus: Can the networks take the strain?

  It was predicted that the mass roll-out of computer networks would mean at some point that there was no difference between work and home as a working location. These assumptions are about to be tested to the full  Continue Reading

• Whisper it… but could a cyber attack be good for your career?

  All too often it’s the CISO who carries the can for an enterprise security failure, but this might not be a bad thing. There’s lots of evidence to suggest that falling victim to a cyber attack may actually enhance your CV  Continue Reading

• Five ways that backup has changed since the days of tape

  Back in the day, all this was tape, but times have changed, with cloud-to-cloud backup, cloud storage, virtual and physical backup appliances and myriad endpoint hardware  Continue Reading

• Top 10 storage deployment stories of 2019

  Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage  Continue Reading

• Changes in the CI/CD pipeline

  Continuous integration/continuous delivery is responsible for pushing out a set of “isolated changes” to an existing application. We look at how big these changes can be  Continue Reading

• Low-code maturity boosts efficiency and helps user acceptance

  Low-code development is finding new maturity in enterprise application development, and organisations of all kinds are taking advantage of the trends  Continue Reading

• Making the case for integrated risk management

  Security experts discuss how an integrated approach to risk and governance can be effectively managed  Continue Reading

• How Sporting Group tackles the Rugby World Cup

  Sporting Group has readied its system monitoring to ensure the technology is able to cope with the huge demand for bets during the Rugby World Cup final  Continue Reading

• Data storage: The top five storage deployment pitfalls

  Key pitfalls in data storage include silos, under-utilisation, backup and disaster recovery, plus neglect of skills and application requirements. We ask analysts how to avoid them  Continue Reading

• Cambridge Cognition CTO on applying server monitoring principles to suicide prevention

  Cambridge Cognition CTO, Ricky Dolphin, discusses why it pays to think outside the box when trying to find technological answers to business and customer problems  Continue Reading

• Interview: Rackspace EMEA CTO on why it pays to put people at the heart of IT transformation

  Rackspace EMEA CTO Lee James opens up about how taking a people-first approach to digital transformation raises staff morale and engagement levels while helping the managed cloud provider win new business  Continue Reading

• Microsoft’s modern desktop management

  How cloud services make the critical business of keeping Windows 10 patched and up to date easier for administrators  Continue Reading

• Serving up managed desktops

  Microsoft is dropping its table d’hôte-like Windows 7 menu in favour of a more tapas-style offering, in the form of Windows 10. This will mean big changes for sysadmins  Continue Reading

• Winning ways with Windows 10 updates

  We look at how IT leaders can effectively manage the major changes Windows 10 imposes on businesses  Continue Reading

• How to avoid a hyper-convergence minefield

  How firms can implement hyper-converged infrastructure to make cost and performance savings  Continue Reading

• Layer your approach to web security

  Combining unified threat management with other security systems and a strategic CISO is essential to defend against threats  Continue Reading

• Choosing the right kind of hybrid cloud management

  We look at the various factors businesses should consider when looking to solve their cloud management problems  Continue Reading

• Counting the costs of IaaS and SaaS

  Cost management is a priority for organisations seeking to use infrastructure and software as a service  Continue Reading

• Steering a safe course through hybrid cloud

  We look at why hybrid cloud can create a tricky infrastructure to manage  Continue Reading

• How to create a great strategy in the digital age

  What are the best ways for technology leaders to create a strategy that is fit for the digital age? Computer Weekly asks the experts  Continue Reading

• How ASEAN firms can tap storage analytics to improve operations

  With storage systems becoming more heterogeneous and siloed, some organisations in ASEAN are turning to storage analytics to reduce costs and address storage issues before they occur  Continue Reading

• How Australia is keeping pace with microservices

  Adoption of microservices remains patchy in Australia, although some sectors pursuing digital transformation are catching up rapidly  Continue Reading

• DevOps and containers: How to get connected

  We look at how to apply a DevOps approach to a container-based microservices architecture  Continue Reading

• Streamline infrastructure management through robotic automation

  Robotic automation is changing the infrastructure management game, helping IT departments make fewer mistakes and boost their productivity  Continue Reading

• Enhance efficiency by automating IT services

  We look at the role of artificial intelligence and chatbots in IT service management  Continue Reading

• Let automation take away the tedium

  Computer Weekly looks at how far the suppliers of systems management tools and associated products have progressed with automation  Continue Reading

• IPsoft’s digital worker is part of a shift in human productivity

  IPsoft used its annual user summit to allow customers to update themselves on the career of its cognitive digital agent Amelia  Continue Reading

• Inside the distros: A year in Linux development

  Linux will turn 30 in three years. We look at how far the major Linux distributions – or distros – have come over the past year and what they might be able to bring in the future  Continue Reading

• Chrome OS: Why it may be time to approach desktop IT in a different way

  The managed desktop has been running for nearly 20 years. Surely there must be a better way? We investigate  Continue Reading

• The death of the mainframe is greatly exaggerated, says CA

  With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage  Continue Reading

• How innovation in cycling helps Trek-Segafredo create a competitive edge

  Cycling team is using technology from design to the track to improve its business and sporting competitiveness  Continue Reading

• What ‘born in the cloud’ means for developers

  When it comes to building cloud-native apps, developers must code with an inherent appreciation for where processing, storage and analytics happens  Continue Reading

• Digital twins: Revolutionising product businesses

  Among the technological drivers in industrial firms are IoT platforms that implement the concept of a digital twin. We explore the benefits  Continue Reading

• How going cloud native can increase app agility

  We look at how cloud-native applications can deliver far more dynamic support to meet an organisation’s needs  Continue Reading

• Barriers to enterprise adoption of DevOps

  As enterprises join the continuous delivery movement, we look at some of the challenges to DevOps adoption  Continue Reading

• Tooling up for DevOps

  As organisations look to DevOps for continuous development, delivery and integration of business functions, careful control is crucial  Continue Reading

• Pros and cons of CRM software

  Computer Weekly reviews the latest research into the leading customer relationship management and customer experience software providers  Continue Reading

• Five ways to cut the risk of Salesforce

  Best practices for IT professionals seeking to implement Salesforce’s product portfolio  Continue Reading

• Agile unlocked: Pivotal uses paired programming and PaaS to bolster cloud app development

  Digital transformation company Pivotal explains how paired programming, an empathetic work culture and open source PaaS help enterprises achieve their agile software development goals  Continue Reading

• How will the network manager’s role change in the SDN world?

  We explore how traditional network managers are changing the habits of a lifetime as SDN remakes the enterprise network  Continue Reading

• Flash: it’s not all over yet

  We look at the need for new approaches to storage as ever-increasing demands are placed on all-flash arrays  Continue Reading

• Cloud contracts are still a minefield

  Cloud computing is maturing in the enterprise space, but the contracts that underpin cloud services have not evolved at the same pace  Continue Reading

• DevOps done right: Creating a collaborative and supportive business culture

  Cultivating a supportive and collaborative business culture is considered central to getting DevOps to take hold in an organisation. We take a look at what this entails  Continue Reading

• Meet IoT security challenges head-on

  Securing internet-connected devices should be a priority for IT leaders. We pinpoints the key areas that need to be targeted  Continue Reading

• Interview: British Medical Journal’s CDO talks datacentres, DevOps and desktops

  BMJ’s chief digital officer explains how the 170-year-old healthcare publication has negotiated several major digital transformation projects since she joined in 2012  Continue Reading

• Take the initiative on digitisation

  We look at what is available to help businesses further digitise their operations to improve service, efficiency and profit  Continue Reading

• Industrial digitalisation

  We explore how back-office IT is being applied to industrial machines  Continue Reading

• CW@50: A history of IT outsourcing

  Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since  Continue Reading

• Evolving Glasgow’s Future City

  It has been two years since Glasgow was awarded £24m under the Future City demonstrator programme. We find out how it has evolved  Continue Reading

• NoSQL offerings from Microsoft and Oracle

  Cloud and big data applications have led to a new wave of NoSQL data stores. We look at what Microsoft and Oracle have to offer  Continue Reading

• Skype for Business: One year on, so what are the results?

  It’s now a year since Microsoft transitioned the Lync unified communications suite into Skype for Business, but has the enterprise embraced or shunned it?  Continue Reading

• The Bimodal IT backlash: Should IT departments subscribe to the notion of a two-tier workforce?

  Gartner’s Bimodal IT vision has captured the imaginations of some CIOs, but industry watchers have queried how well cultivating a two-tier IT department works in reality  Continue Reading

• How to yield the benefits of converged infrastructure

  Bringing together the elements of enterprise IT generates a litany of operational and cost-cutting advantages – but care must be taken in balancing risk and in implementation  Continue Reading

• Co-ordinate outsourced services with Siam

  We look at the practical considerations of implementing an effective service integration and management strategy  Continue Reading

• The business processes behind services management

  We take a look at the essential steps an organisation must take to multi-source or bring in-house IT services  Continue Reading

• How CIOs can raise their 'IT clock speed' as pressure to innovate grows

  CIOs are facing pressure from the board to roll out IT projects increasingly quickly. How can they do that without running unacceptable risks? This article, based on cutting-edge research among leading businesses, offers some answers  Continue Reading

• CW500: Are you human or are you machine?

  As more things become internet-connected, systems designed to authenticate people now need to deal with machine-to-machine authentication  Continue Reading

• Evolving ITSM to support agile IT and BYOD

  We look at how IT service management is addressing emerging technology today – and the needs of innovation in the future  Continue Reading

• Case study: Philips takes agile approach to building bridges between business and IT

  Dutch technology giant talks up the success of its attempts to embrace agile IT delivery methods, and how it's shaping future customer engagements  Continue Reading

• Using SAP Hana as a data warehouse

  Enterprises are using SAP Hana for in-memory data marts and SAP Business Warehouse implementations that integrate with other data warehouses  Continue Reading

• CW500: Dealing with disaster - how do companies cope?

  At some point businesses will need to invoke a disaster recovery plan, but does it cover everything the modern digital company needs?  Continue Reading

• Tackling compliance issues in software as a service

  There remain a number of compliance issues with Saas, none of which have a common, single fix  Continue Reading

• Should businesses upgrade to Windows 10?

  Many organisations skipped the PC-unfriendly Windows 8 release. But Windows 10 is far more enterprise-focused  Continue Reading

• Turning machine data into operational intelligence

  We look at how companies analyse server and security logs to tackle cybercrime and internal fraud, and optimise the user experience  Continue Reading

• Hotels.com turns to cloud and big data to drive up online holiday bookings

  Online hotel booking site explains how the use of public cloud and NoSQL database tech has benefited its business  Continue Reading

• Overcoming the business and technology barriers to DevOps adoption

  What steps should the enterprise take in adopting this approach to software development and delivery  Continue Reading

• CW500: Tackling complexity in IT

  At a recent Computer Weekly CW500 Club event, CIOs discussed IT complexity and whether it hinders performance or is simply a consequence of complexity in business  Continue Reading

• Local authorities band together to share enterprise software

  Local authorities in London and elsewhere in England are banding together to share enterprise software to cut costs, from the bottom up  Continue Reading

• Businesses need to equip staff with the tools to do the job

  Workforces will become frustrated if they do not have the technology they need to deliver what their organisation wants  Continue Reading

• What will office desktop computing look like in 2020?

  Over the next five years, IT departments will increasingly support a highly heterogeneous computing environment  Continue Reading

• Build in resilience to simplify workloads with hybrid cloud

  Hybrid cloud offers benefits of hosted applications and offloading manual tasks but beware latency and outages in mission-critical functions  Continue Reading

• Economy, jobs and technology trends on CIOs' minds in 2015

  CIOs gathered at the first CW500 meeting of 2015 to discuss the economy, the technologies driving business and good IT leadership  Continue Reading

• Software defined everything: Throwing more software into the mix

  In theory, the move to software-defined everything makes sense. What are the practicalities of the "SD" approach?  Continue Reading

• How to make applications resilient on AWS

  Cloud services are susceptible to network and other outages. There is no silver bullet to boost the resilience of an AWS-hosted application  Continue Reading

• Microservices: How to prepare next-generation cloud applications

  A microservice architecture promotes developing and deploying applications composed of autonomous, self-contained units  Continue Reading

• Network strategies for 2015

  Looking at the bigger picture provides an opportunity to assess what emerging companies are doing to redefine networking thinking  Continue Reading

• Managing risk after support for Windows Server 2003 ends

  With Microsoft due to end support for Windows Server 2003 in July 2015, we look at best practice for migration  Continue Reading

• Firms set eyes on digital, but will it fulfil their demands?

  We look at the effect of digitisation and how CIOs can help businesses move forward while keeping day-to-day systems running  Continue Reading

• Meet the men and women who keep AT&T's network running

  Somewhere in the UK, a crack team sits waiting to spring into action to support, protect and repair AT&T’s global network  Continue Reading

• Microsoft vies with VMware in the virtual machine market

  VMware launched live migration in 2003. Since then, its capabilities have seen many enhancements, but Microsoft is starting to catch up  Continue Reading

• Choosing chips for next-generation datacentres

  Why your next datacentre refresh should encompass alternative chip architectures.  Continue Reading

• Choice and ease of use: key elements of a good app store

  Companies need to focus on individual user requirements and make sure their app store delivers the right tools for the right job  Continue Reading

• CIO Interview: Gary Steen, CTO, TalkTalk

  Gary Steen, CTO at ISP TalkTalk, says transforming internal IT will help him meet growing demands for superfast data connectivity  Continue Reading

• What ingredients go into the successful app store?

  An enterprise app store should provide the controlled availability of apps for employees.We look at what is available for organisations to use  Continue Reading

• Forrester: Build an app store into your corporate mobility strategy

  Corporate internal app stores can distribute the tools staff need, but they can also control who uses what and shore up data security  Continue Reading

• How to tame the new IT beast called DevOps

  Making your company cloud and 'software-defined' ready requires you to embrace DevOps - but make sure your DevOps strategy isn't undermined  Continue Reading

• Software asset management is key to datacentre planning

  An ordered approach to managing software and hardware assets is essential to maximising your datacentre  Continue Reading

• Big Apple revolution: How to manage Macs in the enterprise

  Apple’s products were once niche devices. Now, following a consumer-led initiative, they are widely used across the enterprise  Continue Reading

• The digital CIO: Making the business case for digital technology

  When trying to win backing for digital technology, IT leaders would be wise to focus on benefits, not costs  Continue Reading