Some of the important stories in the outsourcing sector this week.
This story is significant because if the workers at the DWP walked out in large numbers HP’s reputation as an IT service provider could have been seriously damaged. And still could.
This annual survey of customer satisfaction is always a good guide to what works and what doesn’t in outsourcing. It also highlights the strengths and weaknesses of different suppliers.
HCL has announced another deal after last week’s agreement with Equitable Life.
Cloud computing to have a similar impact on corporate IT as the introduction of the PC.