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Appliance maker Bosch to run voice and communications in the cloud

German industrial giant will spend $60m on Avaya’s private cloud communications service over the next five years

Global technology and services provider Bosch Group has extended an existing relationship with unified communications supplier Avaya to provide cloud-based voice and collaboration systems to its 160,000-strong workforce.

The five-year, $60m agreement will see Bosch – which specialises in mobility solutions, industrial technology, consumer white goods and energy and building technology – use Avaya’s Private Cloud Services (APCS) in support of its ongoing digital transformation strategy, which it refers to as “Next Generation Workplace”.

Bosch said it believed that using APCS could potentially reduce the total cost of ownership for voice services across the group by 20%. Also, it will help drive Bosch’s adoption of the internet of things (IoT) within its business – the firm bills itself as one of the world’s leading IoT companies.

“We have made a major commitment to drive agility by investing in our IT infrastructure,” said Bosch senior vice-president Klaus Hüftle. “Accordingly, we need trusted partners that can help us deliver on our vision of the ‘Next Generation Workplace’ and deliver the required levels of quality and service to our associates.

“Avaya’s proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes it a natural choice to be one of those trusted partners. It is helping us to create a global standard solution that will be made available to Bosch’s 440-plus subsidiaries and regional companies.”

Bosch’s IT team will use a range of private cloud-based voice, contact centre and collaboration services to help it roll out a standardised comms package around all group companies and business units. It will also take advantage of Avaya’s infrastructure to offer enterprise-class assured voice service when interfacing using Microsoft’s Skype for Business desktop client. In the future, said Bosch, it also hopes to take advantage of Avaya’s Oceana customer experience solutions, and its online collaboration app development tool Breeze.

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“This new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space,” said Avaya international president Nidal Abou-Ltaif.

“We are strengthening our relationship with a world-leading technology company, and playing our part in helping Bosch to achieve its digital transformation objectives and empower its workforce. Avaya is proud of the endorsement in us that this agreement reflects and we look forward to working more closely with Bosch over the coming years.”

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