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IT problems cause Lloyds ATM outage, again

Kathleen Hall

Lloyds customers were unable to withdraw money from cash machines and complete debit card transactions on New Year’s eve, as the banking group was again beset with IT problems.

Lloyds confirmed that customers experienced ‘intermittent’ problems using cashpoints on December 31. But a spokesman for the bank was unable to give any further details about the IT problems behind the system failure.

The problems follow an outage in October, which left Lloyds customers unable to get money from ATMs or use online customer services.

Michael Allen, director at application performance management company Compuware, said:  “The problem is that IT systems have become vastly more complex. Delivering money at a cashpoint could be reliant on 20 different IT systems.  Even if a small change is made to one of these systems, it can cause major problems for the whole banking service.

“We will continue to see problems like this happening unless performance and quality is engineered in IT applications while architecting, developing and testing new systems," he said.

Lloyds said in a statement:“For a short period on Monday afternoon some customers experienced intermittent problems with certain functionalities of viewing their current account balances and payment transactions. We were able to quickly identify the root cause and all services were fully restored within the hour. We apologise for any inconvenience caused to our customers."


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