Chiltern Railways extends mobile ticketing service


Chiltern Railways extends mobile ticketing service

Antony Savvas

Chiltern Railways has entered phase two of its mobile phone ticketing project. This follows the success of the initial three-month pilot, during which it sold 6,000 mobile phone tickets for journeys between the West Midlands and London.

It is the first rail company in the UK to offer barcodes on mobile phones as an alternative to paper tickets.

Phase two of the project will incorporate further automation. Two scanning devices have been attached to the ticket gates at London Marylebone station to allow passengers to scan their own phones and open the gates.

The scanners, developed by Cubic Transportation Systems, are already helping to save time for passengers with mobile tickets, who had previously been reliant on a member of staff to open the gates for them.

Chiltern Railways commercial director Neil Micklethwaite said, “Our mobile phone ticketing pilot has been very successful from a technological point of view, but more importantly, it has proved very popular with our passengers, with over 99% telling us they would recommend it to a friend.

“We have listened to our passengers and what they want is a simpler and easier way to purchase tickets for their travel. Mobile phone ticketing means easy purchases, anywhere, any time.”

Other routes will now be considered for the mobile ticketing technology.

GNER signs web ticketing deal to cut costs

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