VW buys up e-content to boost service level

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VW buys up e-content to boost service level



XML publishing and e-commerce company Arbortext has sold its e-content software to Volkswagen of America.

The car manufacturer will be using the software to speed up the dissemination of service and repair information to dealerships and customers.

Volkswagen previously distributed the information in CD-Rom format after pulling it together from facilities as far away as Germany and Mexico.

Using the XML system, the company will translate, validate and release its data over the Web. The business benefit is that dealers will be able to respond more quickly to vehicle maintenance issues, says the company.

There are more than 70,000 pages of information relating to service and repair issues at Volkswagen, and the documents contain many different types of data, including service manuals, videos and wiring diagrams.

Using XML will enable the company to manage these different information types relatively easily.


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