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Apple bows to OFT pressure

Apple has agreed to change its terms and conditions at the request of the Office of Fair Trading (OFT).

The company reached this agreement after the OFT identified terms in the agreements that raised concerns under the Unfair Terms in Consumer Contracts Regulation 1999.

Because of this, Apple now accepts liability for faulty or mis-described goods on its website or the iTunes stores.

According to the OFT, Apple must make certain that its conditions are drafted in plain and intelligible language. If so, they do not potentially allow changes to be made to products and prices after an agreement is made.

Jason Freeman, the OFT Consumer Markets Group's legal director, said: "The contract or terms of use between a company and a consumer, whether they are found online or on paper, must be clear, fair and easy to understand.

"In particular, it is important that consumers are given clear and accurate information about their consumer rights in case things go wrong."

Apple's terms and conditions came under pressure when the company, allegedly, refused to repair smokers' Macs because of the tobacco residue inside the machines.


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