Mobile technology

HSBC voice authentication tricked by twins

Twin brothers managed to trick HSBC’s voice recognition security system into giving account access to the wrong person Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Manx Telecom streamlines its business with VMware NFV

After deploying an NFV platform to replace its IMS service, Isle of Man-based telco has seen substantial improvements to its business agility and processes Continue Reading

By

• Alex Scroxton, Security Editor

Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Manchester trams halted by communications failure

A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May Continue Reading

By

• Alex Scroxton, Security Editor

Toys R Us introduces tablets for store staff

Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience Continue Reading

By

• Clare McDonald, Business Editor

BBC signs five-year enterprise ICT deal with Atos

As part of the broadcaster’s Aurora programme, it has signed up to five years of Atos as its technology services provider Continue Reading

By

• Lis Evenstad

Made.com trialling real-time chat for customer advice

Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions Continue Reading

By

• Clare McDonald, Business Editor

Aruba Atmosphere: Machine learning to transform networking

At Aruba Atmosphere EMEA in France, delegates learned how the network will incorporate machine learning features in the near future Continue Reading

By

• Alex Scroxton, Security Editor

Facebook revenues, profits and users up in first quarter

Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits Continue Reading

By

• Warwick Ashford, Senior analyst

Mayor of London seeks chief digital officer

Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London Continue Reading

By

• Alex Scroxton, Security Editor

Nordea strikes partnership with Swedish mobile payment startup

Nordic bank links up with payments startup in its latest fintech project Continue Reading

By

• Eeva Haaramo

Case study: Specsavers furthers digital transformation with single customer view

UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view Continue Reading

By

• Clare McDonald, Business Editor

Motorola brings big data digital evidence service to UK police forces

Motorola is launching a digital evidence management service to UK police forces, backed off into AWS cloud infrastructure Continue Reading

By

• Alex Scroxton, Security Editor

Consortium hopes to drive autonomous car from London to Oxford

The Centre for Connected and Autonomous Vehicles has awarded an £8.6m grant to back a consortium attempting the UK’s first Level 4 autonomous vehicle test run, to take place within the next two-and-a-half years Continue Reading

By

• Alex Scroxton, Security Editor

CW Middle East: UAE faces IT recruitment challenge

In this issue, read how organisations in the UAE face a challenge to attract and retain top-quality CIOs and other key IT staff as the region seeks to tackle a technology skills gap. Also, Dubai’s Roads and Transport Authority has revealed that plans to unveil passenger-flying cars are in the final stages, with the initiative expected to launch in July 2017. Meanwhile, the UAE is mirroring global trends by eagerly adopting virtual reality technology. Continue Reading

Chatbots, Fitbits and AI: IT suppliers identify the top trends in HR technology

Businesses are using Fitbits, artificial intelligence and chatbots to improve working life as competition increases to recruit talented ‘millennials’ Continue Reading

By

• Bill Goodwin, Computer Weekly

Virtual reality in healthcare

In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading

Customer expectation is biggest problem for retail, says panel

As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts Continue Reading

By

• Clare McDonald, Business Editor

Essential guide to laptop, desktop PC and mobile device strategy

A guide to the latest technologies and best practice in enterprise IT strategy for laptops, desktop PCs and mobile Continue Reading

CIO interview: Richard Sharp, CTO, Shazam

We speak to the new chief technology officer at music discovery service Shazam about how to foster an innovation culture Continue Reading

By

• Cliff Saran, Managing Editor

Telenor launches IoT pilot in Norway

Telenor is opening up its IoT infrastructure in Norway to encourage students and entrepreneurs to develop IoT products and services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Technology investments core to JP Morgan Chase success

US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Singapore to shutter 2G services by April 1

2G is making way for 3G and LTE networks in the city-state, but the legacy technology will remain in other markets with significant machine-to-machine investments Continue Reading

By

• Aaron Tan, Informa TechTarget

Making the UK fit for 5G

In this week’s Computer Weekly, we look at the government’s new 5G strategy and assess whether it’s enough to stimulate development of next generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data analytics. And we examine how to prevent the move to DevOps from harming work-life balance for IT professionals. Read the issue now. Continue Reading

Serco uses HR technology to cut recruitment bill

International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year Continue Reading

By

• Bill Goodwin, Computer Weekly

Vodafone brings offshore contact centre work to UK

Mobile operator Vodafone is creating 2,100 jobs in the UK by reducing the amount of call centre work done offshore Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MSC Cruises goes digital with Deloitte, Samsung and HPE

MSC Digital has worked with Deloitte, HPE and Samsung to build a digitally powered passenger services using tablets, kiosks, bluetooth and facial recognition Continue Reading

By

• Cliff Saran, Managing Editor

Birmingham Airport uses sensor tracking to reduce queue times

Birmingham Airport has installed Wi-FI and Bluetooth sensors to gather valuable information on how long travellers are taking to move through the immigration process at the UK Border Continue Reading

By

• Alex Scroxton, Security Editor

Nordea brings social aspect to saving with fintech startup Spiff

Nordea launches a mobile savings app from Norwegian finanical technology company Spiff Continue Reading

By

• Eeva Haaramo

Centrica eliminates more than 20 IT systems after replacing SAP with cloud HR technology

Energy and services company claims major savings in IT costs after moving its HR services to the cloud Continue Reading

By

• Bill Goodwin, Computer Weekly

WhatsApp, Signal, ProtonMail safe from CIA hacking tools

Top secure messaging and email apps are said to be safe from CIA hacking tools, but organisations are urged to assess their own vulnerability if the tools were to fall into the hands of cyber criminals Continue Reading

By

• Warwick Ashford, Senior analyst

Industrial control systems pose big risk to security

In this week’s Computer Weekly, we examine the risks to critical national infrastructure from security vulnerabilities in legacy industrial control systems. DevOps is growing in popularity – we find out about the organisational, process and cultural approaches to make it succeed. And we ask CIOs how they are becoming hybrid IT and digital leaders. Read the issue now. Continue Reading

Virtual reality simulation helps KLM engineers escape in an emergency

Dutch airline KLM develops virtual reality simulation to show engineers what to do if a maintenance hangar catches fire Continue Reading

By

• Bill Goodwin, Computer Weekly

Thorough network upgrade underpins University of Law’s IT

Legal education specialist the University of Law has undertaken a multi-million pound future IT project to refresh its networks, Wi-Fi and datacentre infrastructures across multiple locations Continue Reading

By

• Alex Scroxton, Security Editor

UK sailing team picks BT to help beat Oracle at America’s Cup

BT is to supply a 4G wireless and fixed network to support the Land Rover BAR America’s Cup team, led by Olympian Ben Ainslie, in its bid to win the 35th America’s Cup Continue Reading

By

• Alex Scroxton, Security Editor

MWC 2017: Barcelona trial uses IoT and big data to manage tourists

Barcelona, the host city for Mobile World Congress, has been demonstrating its use of the internet of things and big data to help manage visitors to Antoni Gaudi’s Sagrada Familia Continue Reading

By

• Alex Scroxton, Security Editor

MWC 2017: An overview of what's going on at Mobile World Congress

We give a quick tour of some of the hot new technologies and trends on show at Mobile World Congress in Barcelona Continue Reading

By

• Adrian Bridgwater

Navigating software licences

In this week’s Computer Weekly, after SAP won a court case against a major customer, Diageo, over £58m in charges for indirect use of its software, we look at what this means for users. We talk to the IT consultancy that recruits only autistic IT professionals. And we look at the CIO’s big challenges for the year and find out what CEOs expect of their IT leaders. Read the issue now. Continue Reading

Greenpeace calls for sustainable smartphone manufacturing

Electronic waste and the carbon emissions from manufacturing are among the areas smartphone makers must address, says environmental organisation Continue Reading

By

• Cliff Saran, Managing Editor

ASEAN’s first nationwide IoT network debuts in Singapore

Sigfox-based IoT network now covers 95% of Singapore, meaning enterprises can connect devices to the network nationwide Continue Reading

By

• Aaron Tan, Informa TechTarget

CW Nordics: Top IT priorities for Nordic CIOs in 2017

In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading

The changing shape of mobile apps

We find out how organisations can gain the agility they need to keep pace with mobile app innovation Continue Reading

By

• Jim Mortleman

MWC 2017: 4G still has plenty of mileage, say mobile analysts

5G is likely to be a hot topic at this year’s Mobile World Congress, which kicks off at the end of February, but operators should be paying more attention to getting more out of their 4G networks Continue Reading

By

• Alex Scroxton, Security Editor

South African children’s hospital uses video to train cardiologists

The Red Cross Children’s Hospital in Cape Town is using remote video learning to teach paediatric cardiology surgery to medical students Continue Reading

By

• Alex Scroxton, Security Editor

Just Eat uses startup accelerator to stay ahead in foodtech

Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem Continue Reading

By

• Clare McDonald, Business Editor

5G deployments will address burgeoning data demand, says Cisco

In its latest Mobile Visual Networking Index (VNI) report, Cisco says it expects large-scale 5G infrastructure deployments to be well in hand by the end of the decade as more and more data is consumed Continue Reading

By

• Alex Scroxton, Security Editor

CIO interview: Adam Gerrard, Yodel

Parcel delivery firm has seen significant business improvements from a digital transformation programme and replacement of legacy IT systems Continue Reading

By

• Angelica Mari

European Union reaches final agreement on mobile roaming charges

Mobile roaming charges in the European Union will end by 15 June 2017 after final agreement was reached on the regulation of wholesale prices Continue Reading

By

• Alex Scroxton, Security Editor

Finnish city takes €10bn leap into digitisation

Tampere is encouraging its people, businesses and government organisations to come together to make digital transformation work for everyone Continue Reading

By

• Eeva Haaramo

Lululemon turns to digital transformation to support consumer community

Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem Continue Reading

By

• Clare McDonald, Business Editor

Viasat builds IoT network for connected vehicle insurance

Satellite connectivity services supplier’s worldwide internet of things network will support customers operating connected vehicles Continue Reading

By

• Alex Scroxton, Security Editor

CW ANZ: The role of cognitive computing in data analytics

In this month’s CW ANZ, read why enterprises need to worry just as much – if not more – about the business implications, rather than the technical challenges, when implementing cognitive software. Read about the experiences of Dutch banking and financial services company Rabobank which has been using predictive analytics for years to predict which customers might default on their mortgage or abandon an account application midway through the process. We also take a look at why the future of Apple Pay Australia is still unresolved, how the Red Cross data breach has highlighted security shortcomings, and what Virgin Atlantic has gained from its use of Salesforce CRM software. Continue Reading

Aldo uses Salesforce to drive ‘customer delight’

Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty Continue Reading

By

• Clare McDonald, Business Editor

Davos: Technology poses new risks to jobs, economies and society

Politicians and business leaders will discuss the risks posed by technology to jobs, political stability and cyber security at the World Economic Forum in Davos Continue Reading

By

• Bill Goodwin, Computer Weekly

Lloyds Bank digital banking problems an industry warning

Lloyds Bank’s digital banking problems still unresolved after a second day Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Brexit should not hinder 5G development, says report

A report commissioned by the government claims the UK’s 2016 vote to leave the European Union should have minimal impact on the country’s ability to lead on the development of 5G networks Continue Reading

By

• Alex Scroxton, Security Editor

IT Priorities 2017: focus on flexibility

In this week’s Computer Weekly, we survey CIOs to find out how they will be spending their 2017 budget. It is going to be a big year for cloud computing, but our research highlights the challenges IT decision makers face in balancing business pressures with the need to lower operating costs. Read the issue now. Continue Reading

Half of the younger generation still prefer a traditional checkout

The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout Continue Reading

By

• Clare McDonald, Business Editor

Top 10 financial services stories of 2016

Here are 10 of the most popular fintech articles on Computer Weekly in 2016 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 networking stories of 2016

A look back at Computer Weekly’s most-read networking stories of 2016 Continue Reading

By

• Alex Scroxton, Security Editor

Industry backs call for government action on 5G

The mobile industry has rallied around this week’s National Infrastructure Commission report on 5G and telecoms Continue Reading

By

• Alex Scroxton, Security Editor

GP tests out connected stethoscope, cleared for NHS use

A digitally connected stethoscope from a Silicon Valley startup is now available in the UK and promises to change patient-doctor interaction Continue Reading

By

• Cliff Saran, Managing Editor

The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading

By

• Alicia Buller

Top 10 ANZ enterprise IT stories of 2016

Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mastercard uses artificial intelligence for transaction approval

Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How a London club enhanced its facilities with wireless charging

The Clubhouse, a London-based business club and meeting space, introduces wireless charging technology from startup Chargifi at its St James’ location as it bids to attract new clients Continue Reading

By

• Alex Scroxton, Security Editor

One in four Wi-Fi hotspots vulnerable to attack, study finds

At least one in four Wi-Fi hotspots are open to attack, a study by Kaspersky Lab reveals Continue Reading

By

• Warwick Ashford, Senior analyst

Nationwide breaks norm and opens branch because of technology

Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Axa offers on-demand insurance via mobile app

Insurance company launches app that offers quick and easy insurance cover for individual items owned by customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ofcom to block BT-EE from spectrum bid

Ofcom opens a new consultation on the delayed auction of ex-MoD radio spectrum for mobile broadband, but hopes to bar BT-EE from bidding for parts of it, citing competition concerns Continue Reading

By

• Alex Scroxton, Security Editor

Ordnance Survey to lay groundwork for UK 5G networks

The government has asked Ordnance Survey to develop a planning and mapping tool to help determine the future locations of 5G mobile network infrastructure Continue Reading

By

• Alex Scroxton, Security Editor

Dutch bank ING to spend millions ‘disrupting’ its own business

Dutch bank ING used digital technology to reinvent itself following the financial crash, and is about to reinvent itself again, says its global CTO, Brendan Donovan Continue Reading

By

• Bill Goodwin, Computer Weekly

CW Benelux: Mobile payments boom

In this quarter’s CW Benelux, we look at how a combination of the right technology and consumer acceptance is driving mobile commerce in the Netherlands. We also hear from the CIO of Brussels Airlines, which is transforming its business digitally through a strategy that links traditional IT with its customers through a digital skin, and the CIO of HR services provider Randstand Group Netherlands, for which technology is becoming crucial in its communication with clients and candidates. Read the issue now. Continue Reading

CW Nordics: Finns turn IT layoffs to their advantage

In this quarter’s CW Nordics, we look at the impact of Nokia layoffs on Finland, and in particular the city of Espoo which is home to both Nokia and Microsoft’s Finnish headquarters. We also look at how Denmark’s Bang & Olufsen is taking control of sales data with cloud-based software. We also hear from Google cloud chief Diane Greene, as well as the CIOs of Norwegian bank DNB, Scandinavian Airlines and Swedish municipality Vara. Read the issue now. Continue Reading

The march of the robot workers

In this week’s Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, including roles as varied as IT administrators and customer service agents. Capital One’s European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now. Continue Reading

Coca-Cola cloud project bottles rewards for 25,000 staff

Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees Continue Reading

By

• Bill Goodwin, Computer Weekly

Insurers face same legacy system battle as retail banks

The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Black cab customers can now pay by card as well as cash

London Mayor’s Taxi and Private Hire Action Plan sees card technology introduced to all black cabs in the capital Continue Reading

By

• Clare McDonald, Business Editor

John Lewis chooses three retail tech startups to receive 2016 JLab funding

Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading

By

• Clare McDonald, Business Editor

Botched IT migration cost Vodafone customers thousands

Ofcom imposes multimillion-pound fine on mobile operator after an investigation uncovered multiple failings arising from a problematic IT systems migration Continue Reading

By

• Alex Scroxton, Security Editor

Mobile apps to take over HR technology

Smartphone apps are the next frontier for human resources technology, according to HR technology analyst Josh Bersin Continue Reading

By

• Bill Goodwin, Computer Weekly

25 years of Linux

In this week’s Computer Weekly, 25 years after Linus Torvalds released the Linux kernel, we look at how the open-source operating system has influenced modern-day IT. Our new buyer’s guide covers the fast growing technology of object storage. And we examine the rise of corporate wireless networking. Read the issue now. Continue Reading

UAE telco launches mobile wallet

Etisalat signs deal with technology company to offer its customers a mobile wallet service, as fintech expands in the Middle East Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Abu Dhabi Securities Exchange uses blockchain for e-voting

Abu Dhabi Securities Exchange offers controlled access to the AGM information of listed companies through a blockchain-based service Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dubai smart city will be the talk of GITEX

Global experts in urban planning and smart technology will discuss the important role Dubai will play in supporting the development of smart cities in the Middle East Continue Reading

By

• Edward Banda

Nordea bank joins rival’s mobile payment platform

Nordea signs up to the mobile payments platform from Danske bank for its customers in Denmark and Norway Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

PC market in longest period of decline since records began, says Gartner

PC shipments across the globe enter an unprecedented period of decline, Gartner reveals Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

More virtualisation to come in mature Australian market

Australia has been hailed as a rapidly growing market for mobile virtualisation Continue Reading

By

• Beverley Head

Dunkin’ data – how one firm is going donuts for data analytics

The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data Continue Reading

By

• Clare McDonald, Business Editor

NGOs challenge UK and US mass surveillance in human rights court

Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights Continue Reading

By

• Bill Goodwin, Computer Weekly

Trust issues stifling digital economy growth, study shows

Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows Continue Reading

By

• Warwick Ashford, Senior analyst

BlackBerry ends production of mobile phones

Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management Continue Reading

By

• Alex Scroxton, Security Editor

Mastercard woos software developers with API platform

Credit card company Mastercard is investing heavily in digital payments and wants to engage with developers and startups Continue Reading

By

• Bryan Glick, Editor in chief

Pizza Hut Hong Kong rips up traditional CRM rule book

IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Continue Reading

By

• Ai Lei Tao

Digital Catapult sets up London-wide IoT network

The Digital Catapult is launching a London-wide internet of things network to support digital startups and SMEs as they develop applications and use-cases Continue Reading

By

• Alex Scroxton, Security Editor

Consumers trust banks more than government for biometric security

UK citizens think banks are the best organisations to provide biometric authentication for payments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Banks and fintech firms respect each other, says HSBC boss

The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mobile device use feeds card fraud in Asean region

Card fraud is rising in Asean countries, with the high use of mobile devices a contributing factor. Continue Reading

By

• Ai Lei Tao

CW ANZ: Life-saving data

In this month’s CW ANZ, read how data saves lives in Australia’s hospitals. Few organisations invest heavily in IT to make sure their clients use less of their product, but that’s the battle Australia’s National Blood Authority is fighting – and winning – as it leans heavily on data and mobile technology innovations to optimise a real-time supply chain that involves most of Australia’s more than 1,300 hospitals. Continue Reading

CW@50: The next 50 years

As Computer Weekly celebrates its 50th anniversary, we look ahead to what we might be writing about in another 50 years from now Continue Reading

By

• Bryan Glick, Editor in chief