Memorable quotes - Dr Phil Candy, a Director at NHS Connecting for Health

Below is a memorable quote from Dr Phil Candy, National Education, Training and Development Director at NHS Connecting for Health, an agency of the Department of Health that is managing the IT element of the National Programme for IT [NPfIT].

The quote is a self-evident truth but is pertinent in the context of the NPfIT because centralised IT initiatives have been prone to failure (Hospital information Support Systems for example). These failures have occured in part because NHS trusts did not want the centrally-promoted systems – at Wessex Regional Health Authority for example.

“You can have the best technology, the most advanced functionality possible, but if people don’t want it – perhaps because they aren’t equipped to use it – then it’s in danger of falling flat.”


Dr Philip Candy was appointed as NHS Connecting for Health Service Implementation Director of Education, Training and Development and as a Senior Associate for Learning Strategy with the NHS Institute in 2005.

He came to the UK after a distinguished career in further education in Australia. Initially he was appointed as Director of Learning Strategy and Standards with the NHS University.

He is the author of an award-winning book on self-directed learning, and also spent a year as a national research fellow in Australia exploring how people learn online.

His job now involves ensuring that users of new technologies being rolled out across the NHS have the necessary skills to gain maximum benefit from them. About 800,000 people in the UK are due to use NPfIT systems.

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