Bernard Herdan, Executive Director of Service Delivery for the Identity and Passport Service, has explained why he has taken the unusual step – probably unprecedented in government – of publishing a report on the lessons learned and mistakes made on his agency’s key IT projects.
An article on Computer Weekly’s interview with Herdan is on our website – here.
A Computer Weekly editorial on the new-found openess at the Identity and Passport Service is here.
Shortly this blog will have MP3 excerpts from Herdan’s interview with Computer Weekly and:
– A summary of the mistakes and the main lessons from three key projects that went live at the Identity and Passport Service last year.
– Herdan’s key comments – a transcript
– An opinion piece on Herdan’s comments and the general unwillingness in Whitehall to go public with lessons learned from IT based projects