CSC – which is renegotiating its NPfIT local service provider contract with NHS Connecting for Health – has announced products it is marketing to the NHS outside the programme.
The company says that although it is best known as a local service provider delivering the National Programme for IT, “CSC is about more than just IT”.
This is its announcement:
“CSC has announced theincremental roll-out of a new suite of solutions and services to helphealthcare organisations improve the quality and delivery of patientcare at a time when budgets are under pressure.
“The solutions have beentailored to help NHS trusts tackle a number of UK Government policyinitiatives, such as HM Treasury’s Operational Efficiency Programme andthe QIPP (Quality, Innovation, Productivity and Prevention) agenda,which identifies the importance of harnessing innovation and technologyat key points in the patient journey.
“The first three solutions being introduced by CSC are: ClinicalInformation Portal, which facilitates the collation of all availableinformation about a patient to a single, accessible point, givingclinicians the fullest picture possible to create joined-up care;Electronic Patient Folder, which digitises paper records to reduce datastorage space, meaning that information follows the patient, makingtheir notes available wherever and whenever staff need them; andSelf-Service Kiosks, which help to dramatically reduce patient check-indelays, freeing up receptionists’ time and banishing lengthy queues.
“CSC’s three solutions are part of a larger phased roll-out oftechnology and business solutions planned by CSC over the comingmonths. Each offering has been designed to address the issues andchallenges that both acute and primary healthcare providers face; andto help build efficiencies into the healthcare system – saving money,time, and helping to improve the patient experience.
“These are tough times for healthcare systems across the world and theUK is no different,” says Andrew Spence, CSC’s UK Director ofHealthcare Strategy.
“After years of unprecedented investment, budgetsare being squeezed and are expected to get even tighter. That means NHSorganisations are looking to get the best value they can out of everypenny they spend. Our technology, combined with our understanding ofhealthcare, has the potential to deliver significant savings – as wellas better, more efficient care.”
“The introduction of the new range of CSC solutions begins at a timewhen policy-makers and influential commentators alike are underliningthe importance of innovation and technology in a modern health service.For example, the Government’s QIPP agenda puts innovation at the heartof improving healthcare and recognises that intelligent use oftechnology achieves efficiencies as well as improving the quality ofcare.
“To rise to these policy challenges – and free-up the resourcesrequired under the current stringent efficiency programme – trusts arerealising that they have to look at new ways of working, and thattechnology is key to that,” comments Spence. “This is why CSC hasdeveloped solutions that focus on increasing efficiency, reducing costsand managing risk.”
“Although best known as the Local Service Provider delivering the NHSNational Programme for IT – now covering 60% of England – CSC is aboutmore than just IT.
“Because of its breadth and depth of transformationalexperience, CSC not only helps healthcare providers to apply itssolutions intelligently, but also can help them manage the process ofchange. This is critical for ensuring that trusts can meet theirlong-term objectives – and immediate challenges – around productivityand quality enhancements, whilst meeting government targets too.”
About the solutions
Clinical Information Portal
“This solution gives clinicians the facility to include all the patientdata they need on one screen which benefits staff and patients andsaves money. The portal cuts out the time-consuming process of shiftingfrom system to system, meaning that staff no longer have to remembermultiple user names and passwords. It also improves clinicalproductivity and improves patient safety at the front line by makingpatient identification easier. This will save each member of staff upto an hour per day whilst improving care too. The portal can also beintegrated into existing systems eliminating the need to ‘rip andreplace’, and can ease any transition to a fully integrated managementsystem.
Electronic patient folder (ePF)
“This ePF solution enables paper records to be digitised, which leads tosignificant savings in time, money and the space required to storerecords. It also provides clinicians and administrative staff withinstant access to accurate information from wherever they are located.Plus it means that information can be shared securely and in real-time.ePF not only delivers significant benefits now, but has been designedto ease a transition to an electronic patient record system.
“Touch-screen check-in kiosks can be placed in healthcare receptionareas allowing patients to identify themselves, view appointmentdetails, check themselves in and enter and confirm information asrequired. The entire process can take as little as 12 seconds. Thekiosks put patients in control, enhance privacy and cut check-in delaysconsiderably. This helps free up receptionists’ time so that they candeal with people with more complex needs. Kiosks can be integrated withexisting patient administration systems so that records are updatedautomatically when a patient checks-in, which leads to significant timeand cost savings and improved clinical efficiency.”
CSC launches products outside NPfIT – E-Health Insider