Phil Pavitt, CIO at HM Revenue and Customs, has been, as one commentator put it, courageously honest.
His disclosure that there is an unofficial club of high-spenders in Government who exercise influence by keeping their budgets high is one of the most important revelations yet made by any public sector CIO.
Soon after he appointed HMRC CIO in September 2009, Pavitt was visited by officials from the Office of Government Commerce, he says. The OGC is, ironically, responsible for helping central departments achieve efficiency savings of £3.2bn a year.
This is what Pavitt said of the OGC’s visit:
“In that conversation with me they mentioned I am in the top purchasingclub… That means you have tremendous influence on buying power,buying ideas and management and so on.
“I said, ‘If I reduce costs by 50%, what happens?’ ‘You leave the club,’ I was told.
“Sohere I am, relieved of my ability to influence government’s ability topurchase if I am clever and do my job. It is one of the most perversethings that I have heard.
“Wedon’t have a ‘demonstrable reduction of cost club’, we have a ‘sheersize of spend club’. Surely this is the wrong way round.”
Pavitt’s disclosure at the Govnet2010 Government IT conference was reported by silicon.com and not deniedby HMRC, whose spokesman told me: “Our job is to delivervalue for money to the department and our customers, and that does notmean artificially ramping up our spending to be regarded as a player.
“Thebigger your budget, the more leverage you have, but HMRC is not drivenby this consideration. The scale of our IT needs alone ensures that wehave sufficient presence in the IT market to engage meaningfully withany supplier we choose to achieve maximum service delivery in tandemwith value for money.”
Yes Minister without the jokes
Thatdepartments retain influence by keeping their spending high is not newto the writers of Yes Minister. These are two quotes from a co-writerof Yes Minister Jonathan Lynn. I have slightly amended the first quote::
“Asking Whitehall to slim down its staff is like asking an alcoholic to blowup a distillery.”
“If Civil Servants did not fight for the budgets of their departments they couldend up with departments so small that even the Ministers could run them.”
Thosewho’ve watched the series know how real it is. But it’s supposed to bereal-life exaggerated. Pavitt’s comments show that real life inWhitehall is a descent from the comic to the ludicrous.
If Sir Humphrey Applebywere visited by officials who told him to keep his department’sspending high so as not to embarrass other permanent secretaries, thedialogue would probably be deleted from the final broadcast as tooprosaic.
Cabinet Office accepts Pavitt’s comments
Noteven the Cabinet Office, which oversees the Civil Service, has deniedPavitt’s disclosure. I put what he’d said to a Cabinet Office spokesmanwho said:
“The buying power of the larger departments is an important factor inleveraging the market to provide best value deals across the publicsector ICT landscape….”
This is what two commentators say about Pavitt’s comments.
Chris Goodall, a director of consultancy Five One Two who has worked at IBM, UBS and Citigroup, said:
“Government CIOs should be rewarded and recognised for breaking away from this old school club.
“Ithink this is a fairly typical example of bloated IT costs whichgovernment ministers have been encouraged to pay for years. The tenderprocess is not delivering best value for money in terms of pound notesand, as Pavitt revealed, they are not incentivised to do so either.
“Themessage looks to be that government should go with the highest bidder,regardless of the quality of what is being delivered or what skills andinnovations a smaller – and cheaper – provider could offer,” he said.
Pavitt’s courageous honesty
Bob Evans at Information Week writes
“Ina stunning portrayal of undisciplined IT spending based solely on adesire to retain maximum leverage via ever-increasing spending, aComputerWeekly.com article offers a sobering look at what can happenwhen IT priorities are managed by out-of-touch bureaucrats with nosense of delivering value to stakeholders.
“I hope Pavitt’sbold disclosure wins him support from his fellow public-sector CIOs inthe U.K. rather than leading to a desk near the men’s room and apermanent assignment to the PC Help Desk.
“While it’s hard toimagine that such courageous honesty will play well in the type ofdetached and delusional Whitehall culture that the article portrays, wecan hope that today’s challenging economic conditions will allowPavitt’s challenge to this truly perverse policy to remain in light andlead to substantive change…”
Will Pavitt’scomments lead to change? Perhaps superficial change. But give Darknessthe job of Illumination and you can’t expect Light.
Is the Civil Service embalmed in complexity?
The machinery of Government is incalculably complex. It seems to become more complex every yearas more statues and amendments are added to the libraries oflegislation, thus making the automation of routine tasks morelabyrinthine.
Pavitt has seen some of this complexity at HMRC.
Hesuggested that HMRC has amassed 650 major tax and benefit systems, and 2,500 databases hosted on 6,300 servers in nine datacentres, partly as a result of a reluctance to evertake a system out of action in case it might be needed in future.
“Youmight point out to lines of business that they had a system that foreight years [was] unused but they worry about the ninth year when itmight be.”
Maybe the Conservatives will reform Government administration. Or maybe not. They’d have to change Sir Humphrey first. This is what Jonathan Lynn said about the ability of officials to welcome change:
“Itis axiomatic in government that hornets’ nests should be leftunstirred, cans of worms should remain unopened, and cats should beleft firmly in bags and not set among the pigeons. Ministers shouldalso leave boats unrocked, nettles ungrasped, refrain from taking bullsby the horns, and resolutely turn their backs to the music.”
CIO warned to keep spending high to retain influence – ComputerWeekly.com
It’s time to kill big IT contracts says Pavitt – silicon.com
Bizarre IT spending incentives – Michael Krigsman
Tories slippery on committing to Government IT reform – IT projects blog