Developing a business case for mobile working

I wrote about globalisation being the common thread throughout the conference in my last post and enabling mobile working for dispersed workforces is a key part of this.

Surprisingly though, businesses seem to have an inherent mistrust of employees who are not at their desk, even though they might get more work done.

The challenge for the CIOs /IT managers, who are now being required to deliver business innovation, is to convince the business that traditional desk based working isn’t in the company’s best interest.

But how do they do that?

Well, the advice seems to be to start a small pilot project for a defined group of workers and to make sure there are business measurements in place to prove the value of mobile working over being chained to the desk.

As a very crude example, let’s take the IT support desk.

If a support technician can save two hours a day commuting and this results in him/her answering nine more calls a day or providing an extended hours service, that’s a business benefit, which is much harder for the company to refute than “mobile working” as a concept is.

IT managers need to determine their own specific business metrics for measuring the value of mobile IT. This requires a rudimentary understanding of the business strategy and questioning why, if mobile working isn’t on the agenda, explaining why it should be.