T-Systems UK wants its identity as network becomes king

I met up with the new UK head and the outgoing head at T-Systems today to get a bit of an update.

Sam Kingston leaves T-Systems today and is taking on the role of COO at Ukraine based software services supplier, Ciklum. I will give a bit more detail about Ciklum later but will focus on T-Systems UK for now.

Casper Malig has taken over as UK managing director and it was interesting to hear his ideas. Another former EDS worker you won’t be surprised to hear.

I think current trends such as cloud, collaboration and the internet of things all present opportunities to T-Systems. But it seems the company lacks an identity in the UK, despite having some very big customers.

T-Systems UK perhaps suffers because it is a small part of a huge German institution in Deutsche Telekom. It gets drowned a bit by its German counterparts and the UK business is also misrepresented because of its much bigger more extensive continental European operations.

He told me that he wants to let the UK market know exactly what T-Systems is because the perception is sometimes that it is an end to end IT services provider, due to its German business, when in fact it is very specialised in the UK.

He said it is focused on 4 areas, with networking services wrapped around them all. These four are cloud infrastructure; dynamic (on demand in the cloud) SAP; collaboration in the cloud with Office 365; and what it calls the “dynamic workplace” with desktop virtualisation.

“I think we have confused the market. Being part of a big group has put us up against everyone but we are actually very specialist,” said Malig. He said in the UK he would describe the company as a specialist in cloud services.

It is a service provider that will help businesses take advantages of cloud technology. Malig said that businesses can plug into all sorts of cloud services but someone has to manage things like security and make sure it integrates to other systems.

The company has about 1000 staff in the UK with customers ranging from the likes of oil giant BP and EE to the Caravan Club. This I find interesting because only a specialist supplier operating in the cloud services arena could really have such a difference in customers. Most large outsourcers wouldn’t look at small customers while small broad based services providers could not get into big customers.

If customers are paying for services as they use them per user, then the unit cost to the supplier, with a cloud infrastructure, is the same, therefore a user at a small company is as valuable as a user at a big company.

Another area that T-Systems is equipped for is the increase in the use of internet connected smart devices. In Germany it already has 10,000 connected cars that are internet connected and feed information to users and manufacturers.

It has some interesting tele-health services also. For example it created a pilot of a portal for diabetics to keep in contact with doctors. Rather than constantly visit medics to be checked out, patients can do the tests themselves using a device connected to a smartphone and send data to doctors. The doctors can monitor patients remotely and provide assistance to those that need it.

T-Systems UK is trying to get some of its offerings in the next iteration of the Government’s G Cloud.

As for Sam Kingston, another former EDS executive, he will soon move to Kiev believe it or not. He is the new COO at Ciklum. A software services provider that does a wide range of stiff from SAP to Agile. It has a £100,000 turnover and employs 3000 people in nearshore and offshore locations.