IT service provider crystal balls predict IT revolutions in public and private sectors

Global corporates will use consumer technology to support a new generation of employees while public sector organisations introduce IT that empowers citizens to do more for themselves.

These are the visions of IT service providers, Cognizant and Steria, who are predicting massive changes in how technology affects our working and private lives.

Steria has just published a report entitled ‘The Future’, while Cognizant has created a model of how business will be done in a few years in it’s the ‘Future of Work’ initiative.

Steria says that sectors such as healthcare and education, which will have to come to terms with budget cuts, will introduce self-services as they attempt to match the convenience and low cost base of private sector services.

“The benefits derived from commercial sector innovations – namely, more control, flexibility and self-determination over how services are received – could soon be extended to customers of essential healthcare, education and security services,” says Steria.

In healthcare the Steria report says the introduction of sophisticated self-diagnosis tools to cut waiting list times and improve patient care, remote diagnosis through virtual video or teleconference appointments. It also expects the use of telemetrics and remote monitoring of city inhabitants to give early warning of impending health issues and machines will be used to run simple tests such as heart rate, blood pressure, eye examinations, through the interface of a computer screen.

In education the report expects textbooks  will largely be replaced by the internet in classrooms. It also believes touchscreen, interactive whiteboards will become standard. It expects every schoolchild in the EU will be issued with a laptop or tablet computer.

Francois Enaud, Group CEO, Steria, says the changes will happen within our lifetimes. “…everyday public services will mirror what we can only imagine today as futuristic scenarios,” he said. “The convenience-driven, commercial innovations of recent years will increasingly penetrate public services, enabled by renewed investment in services that improve standards of living across global communities.”
“The future of products and services is already laid out in front of us, and it is all driven by the consumer,” explains Enaud. “All that’s required in between is the innovation from companies and governments to make this foresight a reality.”

See Steria’s report here. steria.pdf

Meanwhile Cognizant’s consultancy arm is readying itself for massive changes in how business is done in the future, much of which is driven by the fact that a third of workforces and customer bases will be millennials. These are the generation of people that have grown up with web technologies.

In its ‘Future of Work’ initiative Cognizant says the Millennial mindset will change how people communicate in work and with customers, while technologies such as the cloud, mobile and business analytics will change business processes. There will also be real time collaboration between workers distance and time will be unimportant as globalisation means resources can be accessed from anywhere.

Mark Livingston, who heads up Cognizant’s consultancy business globally, says the traditional corporate model will change dramatically.

See more about Cognizant’s initiative here.