Why lack of flexibility cost London businesses 1.5 million working hours during tube strikes

This guest post from Steve Gandy, CEO of MeetingZone, describes how businesses were hit by loss of working hours during the tube strikes due to lack of flexibility.  


Anyone of Londons 4 million commuters who struggled into work during the recent meltdown of the UK Underground system will understand only too well the chaos the tube strikes caused to travellers and other transport links. Our recent survey has revealed there’s also been a huge cost to London businesses too.

 

Those London strikes were part of an ongoing dispute with the Unions (which represent Tube employees), over plans to introduce 24-hour tube services at weekends. The launch of the 24-hour tube service has now been pushed back due to this, but not before the entire London Underground network came to a standstill on 8-9 July and 5-6 August 2015.

 

The survey of 1000 London commuters, estimated that businesses lost a total of over 1.5 million working hours during the London tube strikes from employees being late into work. Whats more, we calculated that Londons commuters wasted an extra three million hours just getting to and from the office. These are staggering figures especially when you consider that much of it is really unnecessary. But this was made even worse by the fact the research also showed that only 9% of bosses let employees work from home during this time. 72% of employees feel bosses are still failing to offer flexible working options during travel disruptions.

 

Sure, not everyone can work from home or remotely, but most office based jobs dont actually require people to sit at their desk. Technology like Unified Communications (UC) means that users can fire up a presentation, edit it with a colleague over IM or jump on a video chat instead – so it seems daft to ask employees to face travel hell.

 

As I’ve mentioned before, part of the problem is cultural. Many managers and business owners aren’t opening their eyes to how technology could change the way people work and drive efficiencies. They’re happy to think ‘if they cant see them working they cant be working, which is of course nonsense. You can just as easily sit at your desk and do nothing. Even where companies do have access to UC technology, you see a lot of them assume a couple of training sessions mean staff are confident enough to use it when an unplanned event occurs. They arent. Whats required is a culture of adoption driven by senior managers who embrace the technology and lead the way, not only offering continuous training but also through post roll-out support.

 

I feel sorry for all the commuters that had to set their alarms early.  Forget the trains running on time – UK business should run on time too. The lost hours during the recent London tube strikes should be the turning point for companies to start thinking about flexible working options to reduce the amount time commuters waste.

 

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Thank you for your article, I have been making the same argument for years https://www.linkedin.com/pulse/digital-default-craig-cockburn and having a go at Google https://docs.google.com/forms/d/1DTE1oMo_PlOfexheYeFpI4pzeL0lhJLGp5ANnaigBBE/viewform (attend in person rather than virtually) and BT https://twitter.com/siliconglen/status/646981404081922048 Can someone call Martha Lane Fox? There is more work to do.
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