IT staff wasted on non-strategic 'chores'

thumb_white.gifSponsor of this blog, Computer Weekly, are reporting that CIOs are moaning that IT staff are doing the equivalent of vacuuming, rather than something ‘strategic’. The quote that goes along with this states: 

“I do not suppose for one minute the CEO of these companies runs around with a vacuum cleaner, while the CFO collects dirty plates and mugs from people’s desks at the end of the day.”

“So why are well-paid and well-skilled IT professionals still losing sleep over patching and upgrades, which should be pushed out centrally.”

The article then goes on to say that:

‘The top irritations were:
1. Password resets
2. E-mail management
3. End-users in general
4. Fixing broken printer and photocopiers
5. Support of remote and mobile working
6. Upgrade cycles and applying patches”

By my reckoning only one of the above fits the non-strategic chore (6) and (4) is a fact of life, all of the others are a result of a poorly implemented strategy – go figure