What is IT operations management?

Gartner has released news this week suggesting that the IT operations is on the up, saying that worldwide IT operations management (ITOM) software revenue totaled US$18.3 billion in 2011, an increase of 8.7 per cent from 2010.

What is IT operations management – ITOM?

CWDN defines the term as follows: IT operations management (or more commonly, just “operations”) is generally agreed to encompass the day-to-day tasks related to the management of technology infrastructure components and the more granular needs of individual applications, services, storage, networking and connectivity elements of a total IT stack in any given deployment scenario.

“The market showed growth for the second consecutive year, after a sharp decline in 2009, despite slow economic growth, tight IT budgets, and merger and acquisition activity,” said Laurie Wurster, research director at Gartner. “We saw consistent resilience in 2011, with the ITOM software market expanding both in terms of revenue and worldwide markets.”

In 2011 the top five vendors continued to dominate the ITOM software market and accounted for 53.5 per cent of its revenue (see Table 1).

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Table 1

ITOM Software Vendors, Total Software Revenue, Worldwide, 2010-2011 (Millions of Dollars)

Digging deeper…

I asked Gartner’s Laurie Wurster if OPERATIONS is growing by virtue and as a direct result of the wider growth of software DEVELOPMENT or in concert with it or despite it or as a natural sister discipline etc…

Assuming that one can not grow without the other right?

Wurster said that one of the main drivers of ITOM spending is “cost containment” or in other words better utilisation of existing assets. The fastest-growing segments include tools for improved automation, management and performance so the growth of this market has less to do with development growth than it does with these other factors.

“Maturity of this market is also a key driver, while the market is moving in the right direction, more maturity and industrialisation on both the vendor and IT organisation sides are needed to achieve promised value, however economic conditions over the past 3+ years has ‘enlightened’ organisations to the importance of improved management of the data centre,” she added.