The rate of ITIL (IT Infrastructure Library) business practices adoption within European enterprises is high and the UK leads the pack, according to independent research commissioned by BMC Software.
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BMC said the results demonstrated a growing appreciation of the benefits of ITIL in aligning IT with business objectives.
The research, conducted by Market Clarity on behalf of BMC, revealed that 70% of the European firms surveyed were aware of ITIL. Of this group, 56% had implemented some element of ITIL within their business.
Asked about working within an ITIL-based IT organisation, 77% said the implementation had met their expectations, and 62% said they would recommend ITIL to their peers.
The key benefits of implementing ITIL were cited as improving IT and business alignment (54%), greater productivity (51%), and ensuring best practice (53%).
The UK and Germany led the pack on ITIL adoption, with 63% of those questioned in each country reporting extensive implementations in their companies. They were followed by Spain (38%), France (33%) and Italy (18%).
Ken Turbitt, global best practices director at BMC Software, said, “Trying to promote ITIL to the board on a standalone basis will meet with resistance, but positioning ITIL as a key element of aligning IT with the business goals and objectives of the organisation will see an instant return.”
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