Enterprise tool halves Eversheds search time

International law firm Eversheds is rolling out an enterprise search tool across its offices in the UK, Europe and Asia to around 4,000 users to save between 50% and 75% of time spent looking for information across internal and external sources.

The firm chose to implement Recommind's MindServer after evaluating upgrades to its existing knowledge management system and similar products from other suppliers to improve the management and retrieval of data stored across the organisation.

Wendy Small, head of knowledge management at Eversheds, said MindServer not only met the firm's requirements, including compatibility with its Microsoft Office SharePoint Server portal, but Recommind was willing to do a proof of concept before beginning a phased implementation and had a working relationship with key information suppliers such as the Practical Law Company.

"The contextual nature of its search technology greatly improves relevancy and therefore reduces query times, slashing the man-hours needed to keep our information systems working at peak efficiency," she said.

Small said MindServer's ability to search by concept was a big advantage to lawyers who did not want to have to formulate search strategies or think of complex synergies and search terms.

"This system is intuitive, takes out a lot of the guesswork, and recognises related concepts from previous searches to return the most relevant results," she said.

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