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Customer loyalty biggest challenge for banks

Banks have cited customer loyalty as their main concern, according to a survey by financial services firm Temenos


Scottish Fire and Rescue deploys CRM for FOI compliance

Fire service uses customer relationship management software to manage internal processes and freedom of information requests


Government digital chief signals move away from 'tower model'

Government digital chief Mike Bracken has signalled a move away from the “tower model” approach to IT outsourcing

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