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Customer loyalty biggest challenge for banks

Banks have cited customer loyalty as their main concern, according to a survey by financial services firm Temenos

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Scottish Fire and Rescue deploys CRM for FOI compliance

Fire service uses customer relationship management software to manage internal processes and freedom of information requests

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Government digital chief signals move away from 'tower model'

Government digital chief Mike Bracken has signalled a move away from the “tower model” approach to IT outsourcing

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