Opinion

Opinion

Managed services and hosting services

• How creative and innovative can technology made in China be?

  China's IT industry is becoming more Silicon Valley-like and, as a result, more attractive to the CIOs of western enterprises  Continue Reading

• Managed crowdsourcing model: Another ‘made in China’ idea

  Chinese suppliers are using managed crowdsourcing to help them provide high-volume services to their customers  Continue Reading

• In an age of uncertainty, now is the time to rethink your outsourcing strategy

  Brexit and Trump are not only creating challenges but also opportunities in the outsourcing sector, and outsourcing deals will need to be flexible to exploit them  Continue Reading

• How AI is disrupting the role of call centres and call centre staff

  Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch  Continue Reading

• The benefits of digital business process management with blockchain technology

  Distributed and decentralised ledger technologies, smart contracts and the internet of things have the potential to disrupt and revolutionise business process management and optimisation  Continue Reading

• A new nearshoring game is emerging

  Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same  Continue Reading

• Fear, uncertainty and data doubt hold back public Wi-Fi

  Venue owners’ uncertainty and befuddlement over what they can actually do with their Wi-Fi infrastructure and the data carried over it is hindering their ability to realise the full potential of public Wi-Fi  Continue Reading

• Life on the edge: The benefits of using micro datacentres

  Enterprises are demanding faster access to applications and ever more processing power. Could edge datacentres fill the gap?  Continue Reading

• Cloud vs. Colocation: Why both make sense for the enterprise right now

  With colocation providers moving to adopt simpler, cloud-like charging models, would enterprises be better off ditching the datacentre completely?  Continue Reading

• What does the new EU data protection regime mean for datacentres and cloud service operators?

  Changes to European data protection law will put new responsibilities on datacentre and cloud providers  Continue Reading

• Supercharging cyber security protection: Questions to ask when hiring a managed services provider

  With information security concerns and challenges at an all-time high, and a global shortage of security professionals to address them, some enterprises are turning to managed security services for help. To ease the selection process, Dragana Vranic...  Continue Reading

• Reinventing outsourcing through agile principles

  Organisations are starting to use agile principles to reinvent the outsourcing selection process, with some excellent results  Continue Reading

• Sale, spin-off or stay put? What should EMC do next?

  With reports suggesting some major changes may be afoot at EMC, Clive Longbottom looks at the reasons why  Continue Reading

• IT availability: the whole truth

  Some of the figures people quote for the reliability of their IT systems look ludicrously minimal  Continue Reading

• US technology companies facing growing UK pressure over internet spying

  Tension is growing between the UK and US over Prism spying  Continue Reading