In Depth
In Depth
Information management
-
Doorstep challenge: How retailers are innovating on delivery and fulfilment
Every retailer selling online in 2018 needs great shipping options for customers who have got used to an expanding list of choices. How are some retailers developing the proposition, and where does technology fit into the equation? Continue Reading
-
Employers turn to wearable technology to help staff manage work-life balance
Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work Continue Reading
-
National Archives races to create electronic archive of EU law before Brexit
The National Archives faces challenges converting the EU's enormous library of laws into a publicly accessible UK archive ahead of Brexit. The Archives’ digital director, John Sheridan, explains how Continue Reading
-
Servitisation: What it is and how it can transform companies
The idea that every product-based company needs to put service first is a radical shift in how businesses organise themselves. Is it more than rhetoric? Continue Reading
-
An IT operating model for the digital age
Enterprises need to form cross-functional teams and give them the mandate to work together towards a single goal Continue Reading
-
Has collaboration software wrought perilous communication overload?
A new generation of collaborative software, such as Slack and Microsoft Teams, could prove a knowledge management boon. But does it have a dark side of communication overload? Continue Reading
-
Why AI must move beyond pattern-matching
Artificial intelligence and deep learning have revolutionised applications such as computer vision, but more complex problems require a different approach Continue Reading
-
Ethical AI requires collaboration and framework development
Countries and companies are attending to the ethics of artificial intelligence technology use. Such efforts need to be collectively determined to result in solid frameworks Continue Reading
-
WD-40 oils sales and finance processes in Europe with Epicor
WD-40 has automated its business processes with Epicor ERP, finding the system’s service-oriented architecture good for providing flexibility in the company’s business growth Continue Reading
-
AI elevates predictive maintenance for Kone and ThyssenKrupp
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators Continue Reading
-
Currency of data separates leaders from laggards
With customer data growing in ever-evolving volumes, we look at how companies are using data analytics to stay in control Continue Reading
-
Congolese health workers and patients benefit from Couchbase database
Belgian public health consulting firm AEDES has worked with a local partner in the Democratic Republic of Congo to deliver a health information management system based on Couchbase Continue Reading
-
GDPR: An overview of the latest data protection legislation
The forthcoming General Data Protection Regulation (GDPR) will have wide-ranging implications for every organisation that processes personal data. This comprehensive overview tells you what you need to know Continue Reading
-
Siemens success sets the scene for growth in process mining
German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes Continue Reading
-
How artificial intelligence can aid and replace higher order human creativity
Much is made of AI augmenting human intelligence with simple automation, but might higher order human creativity go the same way? Continue Reading
-
Silicon Valley startups home in on pressing value from data
A slew of California-based startup and early-stage data analytics companies are promising CIOs better ways to get value from their investments in databases and analytics Continue Reading
-
Customer analytics applications add artificial intelligence to reduce market ‘friction’
Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers Continue Reading
-
Machines delve deep into customer minds
Deep learning can help customer insight teams advance rapidly in their mission to understand their customers Continue Reading
-
Put the customer first and reap the reward
How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world Continue Reading
-
Data Lab CEO Gillian Docherty on how data can boost Scottish economy
Gillian Docherty, CEO of The Data Lab, outlines the organisation’s mission to turn analytics and artificial intelligence to benefit Scotland’s economy Continue Reading
-
Are you human? How to defeat the bots in e-commerce
Theatres and other entertainment venues are in a constant war with ticket fraudsters commanding botnet armies, as are other purveyors of high-value, limited-edition goods Continue Reading
-
Smart speakers: How to give apps a voice
Experts discuss how to go about creating compelling voice-enabled user interfaces for smart speakers Continue Reading
-
In the know: how a digital workspace can drive innovation
In a digital world, engaged employees can support innovation using a new generation of tools that leverage behavioural science and more Continue Reading
-
Smart speakers open new windows into customer behaviour for CRM
Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence? Continue Reading
-
The death of the mainframe is greatly exaggerated, says CA
With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading
-
How Cyient streamlined its HR functions with the cloud
The India-based supplier of engineering services is counting on a cloud-based human resource management system to improve efficiency and support its growing business Continue Reading
-
Formula 1: Mercedes team turns to big data in quest for victory in Grand Prix
Data analytics could help Mercedes-AMG Petronas Motorsport team gain an edge on rival Ferrari during the 2017 and 2018 Grand Prix season. Its head of IT, Matt Harris, reveals the team’s plans Continue Reading
-
Automated decision making shows worrying signs of limitation
AI and data-driven decision making projects need to be handled with care – worrying limitations revealed in the law and healthcare Continue Reading
-
Data management: What does the future hold?
We explore how firms are replacing transactional database management systems with new database architectures Continue Reading
-
Côte banishes planning ‘pain and anguish’ from menu with Anaplan
Restaurant chain has replaced spreadsheets with Anaplan financial planning software as it seeks more strategic control over growth Continue Reading
-
MicroStrategy CEO Michael Saylor speaks about ‘expanding universe’ of BI
Co-founder and CEO of MicroStrategy takes the long view on business intelligence and sees its universe expanding with mobile technologies Continue Reading
-
What it takes for the internet of things to take off in ASEAN
Besides lowering adoption costs, an ecosystem of governments, technology suppliers and telcos is necessary for the internet of things to flourish in Southeast Asia Continue Reading
-
The Macedonian surveillance scandal that brought down a government
Macedonia has been accused of using surveillance technology for covert spying - the subsequent political protests were instrumental in the ruling party losing power after 10 years Continue Reading
-
Understanding analytics and storage performance
Analytics workloads place specific demands on storage. We take a look at the workload profiles of analytics use cases and the storage platforms available to support them Continue Reading
-
Blockchain starts to prove its value outside of finance
Technology behind bitcoin is being adopted in supply chains, power networks and even to support independent musicians Continue Reading
-
Silicon Valley startups aim to make big data capture and prep slicker
A group of California-based startup and early-stage data analytics and management companies are bidding to make big data, including sensor data, more tractable for analysis Continue Reading
-
Storage 101: Object storage vs block vs file
We recap the key attributes of file and block storage access and the pros and cons of object storage, a method that offers key benefits but also drawbacks compared with SAN and NAS Continue Reading
-
How to beat Oracle licence audits
An eight-step guide to tame the Oracle auditors. Don't take the bait... Continue Reading
-
CW@50: Networks replace hierarchies – how IT changed society
The first issue of Computer Weekly in 1966 predicted huge social changes from IT – but what has really changed in 50 years? Continue Reading
-
Gain insights into customer behaviour
Predictive analytics can give marketing campaigns a head start, but business stakeholders may need convincing Continue Reading
-
SAP Hana storage 101
If you're starting down the road towards SAP Hana in-memory analytics you'll need to understand its storage requirements. Here are some basics to get you started Continue Reading
-
CIO Interview: Graeme Hackland, Williams Martini Racing
Williams Martini Racing CIO Graeme Hackland discusses network infrastructure, data analytics and the future for wearable tech and augmented reality in Formula 1 motor racing Continue Reading
-
Make fictional expense claims a thing of the past
Some executives think that travel and entertainment (T&E) expense claims are a licence to practise their creative fiction skills Continue Reading
-
CW@50: Spreadsheets and ERP – 50 years of software coding business
Business software has been a rich field for IT professionals over the past five decades, and we are on the cusp of a new era of customers rolling their own for competitive advantage Continue Reading
-
NoSQL database technology finds use cases, but still minority sport
From managing water meter data, through Bitcoin and video data, to web publishing, NoSQL database technology is finding real use cases. But it's likely to be stuck at 10% of the market for some time Continue Reading
-
NoSQL offerings from Microsoft and Oracle
Cloud and big data applications have led to a new wave of NoSQL data stores. We look at what Microsoft and Oracle have to offer Continue Reading
-
For IBM, the answer is Watson. But what is the question?
IBM is promoting its Watson natural language processing analytics technology as it tries to move its core business beyond technologies that it pioneered, but which have become commoditised. Will it fly? Continue Reading
-
My first IoT project: A guide for businesses
We’ve all had a good giggle about having our fridges hacked – but now it’s time to get real. What are the first steps enterprises should take when implementing their first internet of things project? Continue Reading
-
Graph database technology starts to come of age beyond social media
Graph databases, based on mathematics known for three centuries, are starting to yield value for businesses beyond Facebook and Twitter Continue Reading
-
CW@50: Data management – Five decades of prospecting for business value
Data management and business intelligence have been at the heart of business value creation for decades. Read about how Computer Weekly has tracked their promise and tribulations Continue Reading
-
Combine data mining and simulation to maximise process improvement
Data mining and computer simulation can be used together to better model and improve industrial processes, city development and other complex systems Continue Reading
-
Digitisation connects customers to companies on a new level
‘Digital’ provides more ways for people and businesses to connect than ever before, and a transformed role for IT in businesses old and new Continue Reading
-
Interview: James Bamford on surveillance, Snowden and technology companies
Investigative journalist and documentary maker James Bamford was among the first to uncover the secrets of the US National Security Agency and its global surveillance Continue Reading
-
First steps taken on 'omni-channel' customer experience
The future customer experience might be personalised, but there is a long road ahead yet Continue Reading
-
Does Cambridge University Hospital’s Epic project indicate NHS lacks capacity?
Cambridge University Hospitals NHS Foundation Trust’s £200m eHospital project was seen as a model of how an NHS trust could revolutionise its IT, autonomously. A tale of over-ambition? Continue Reading
-
Is digital disruption a threat or an opportunity for banks?
Banks have been relatively unaffected by the digital revolution that has transformed other industries – but that's about to change Continue Reading
-
Ford reduces injuries with virtual assembly programme
Ford is using computer-aided design to help reduce cases of productivity-sapping musculoskeletal disorders caused by the labour process Continue Reading
-
How technology is helping deliver aid to Syrian refugees in the Middle East
The Syrian refugee crisis has engulfed the Middle East, but technology is proving to be an essential tool to help aid organisations support displaced people Continue Reading
-
Why Pegasystems' CEO, Alan Trefler, has learned to think smaller
Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading
-
Councils explore options for online mapping tools
Councils are drawing on Ordnance Survey, Google Maps and OpenStreet Map for online mapping. What’s the optimal mix? Continue Reading
-
Using SAP Hana as a data warehouse
Enterprises are using SAP Hana for in-memory data marts and SAP Business Warehouse implementations that integrate with other data warehouses Continue Reading
-
Digital transformation needs business leaders to develop new skills
A panel of experts discuss the capabilities business leaders and corporate IT need to develop for digital Continue Reading
-
Business cases emerge from growing pains of Hadoop 1.0
The hype around the early generation of Hadoop is giving way to the reality of business programmes based on Hadoop 2 and Apache Spark Continue Reading
-
Using data analytics to deliver more personalised customer service
Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading
-
App development companies fight back against digital piracy
How can digital companies protect their IP against a tidal wave of smartphone boosted piracy? Is digital rights management software effective enough, or is it better to adapt your business model? Continue Reading
-
Digital customer experience: Beyond the website
Organisations are faced with the challenge of delivering their customers with an online experience that goes far beyond just a website Continue Reading
-
Augmented reality business applications start to get real
Augmented reality applications have tended to be gimmicky marketing wheezes, but firms are starting to explore their business potential Continue Reading
-
Bill Binney, the ‘original’ NSA whistleblower, on Snowden, 9/11 and illegal surveillance
Always a patriot: Computer Weekly talks to Bill Binney, the senior NSA official who blew the whistle before Edward Snowden Continue Reading
-
Apache Spark speeds up big data decision-making
Spark, the open-source cluster computing framework from Apache, promises to complement Hadoop batch processing Continue Reading
-
How building information modelling is changing the construction industry
The Cabinet Office says that by 2016, “collaborative 3D building information modelling will be required on all government projects” Continue Reading
-
What are the options for electronic patient records in the NHS after NPfIT?
Many hospitals lack comprehensive electronic patient record (EPR) systems. What are the options now, in the wake of the NPfIT disaster? Continue Reading
-
Dutch organisations gradually take up cloud HCM software
While organisations in the Netherlands tend to use the traditional HR modules of the large software packages, some diversity is beginning to emerge Continue Reading
-
Currency exchange business Travelex cuts HR costs by 25% with cloud IT systems
Travelex's cloud human resources (HR) project survived a budget overrun to cut costs and job recruitment times Continue Reading
-
How the BBC became digital in three-and-a-half years
The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading
-
A guide to scale-out NAS: The specialists and startups
Specialist suppliers and startups in scale-out NAS, a technology that’s gone mainstream for its superior ability to scale capacity and performance Continue Reading
-
Q&A: MarkLogic CEO Gary Bloom talks strategy
Gary Bloom, CEO of NoSQL database supplier MarkLogic, talks to Computer Weekly about strategy Continue Reading
-
The digital CIO: Why embrace digital innovation?
Having the right digital strategy can make or break an organisation Continue Reading
-
Sweden’s Klarna and Spotify design big data architectures to aid business growth
Many organisations still don't know how to capitalise on big data. Swedish firms Klarna and Spotify are making use of its possibilities Continue Reading
-
Wearable technology will up the game for sports data analytics
Wearable technology is a big industry thanks to the ‘quantified self’ movement. It’s now giving a boost to professional sports data analytics professionals Continue Reading
-
Analytics scours World Cups for greatest footballer of all time
Sports data company Opta’s analytics of every World Cup finals match ever played since 1966 adds to the debate on who is football’s greatest of all time Continue Reading
-
Unilever puts SAP at the captain’s table
Consumer goods company Unilever works hand in glove with SAP in “speeding up its growth”, according to senior executives at the two firms Continue Reading
-
Write-through, write-around, write-back: cache explained
Cache is vital for application deployment, but which one to choose – write-through, write-around or write-back cache? We examine the options Continue Reading
-
Using NoSQL databases to gain competitive advantage
NoSQL is attracting growing interest from businesses - we examine three case studies: Amadeus, i2O and Temetra Continue Reading
-
The digital CIO: How digital technology will change the way organisations work
If you are an IT leader, digital technology is likely to be a pivotal factor in your career over the next five years Continue Reading
-
Hadoop 2 opens new vistas beyond current UK data management practice
Hadoop 2 enables a greater range of data-crunching tasks, beyond Hadoop’s previous scope of batch processing, directly within the stack itself Continue Reading
-
Minerals firm Imerys upgrades IFS ERP as economy lifts
Imerys has 30 different ERP systems around the globe. A plan to move to a single instance of ERP, thrown off course by recession, was achieved in 2012; other business benefits have accrued Continue Reading
-
Procter & Gamble uses Teradata cloud analytics for global marketing
Procter & Gamble has 15,000 websites, but sells almost exclusively through retailers. This makes gathering intelligence on customers tough Continue Reading
-
Future Gazing: The Future of IT in 2020
The next six years will see the influence of technology accelerate, and that will mean radical changes for the role of the IT department and the CIO Continue Reading
-
Virgin Media uses ETAdirect to manage engineers more predictively
Virgin Media is using predictive analytics to get the right engineer out to the right problem. It believes its use of TOA Technologies cloud-based ETAdirect system gives it a competitive advantage Continue Reading
-
Big data journalism exposes offshore tax dodgers
How journalists harnessed big data to challenge offshore financial secrecy Continue Reading
-
From chess to ping pong: How Pegasystems is capturing the Fortune 500
Pegasystems is winning business from the world's leading companies as business process management technology enters the mainstream Continue Reading
-
Aadhaar project data collection: An interview with Mindtree's CEO
Get a view into the data collection efforts for the Aadhaar project from Krishnakumar Natarajan, the CEO at service provider Mindtree. Continue Reading
-
Microsoft SQL Server data profiling tool put to work
Andy Hogg demonstrates how to clean up dirty data with the data profiling tool that comes with Microsoft SQL Server Continue Reading
-
What does a petabyte look like?
How can you visualise a petabyte of data? What is it in real terms? Some experts try to make real the colossal size of the mighty petabyte Continue Reading
-
How to manage the risk of the human factor in database administration
Fail to manage the risk of the human factor in database administration and you court disaster. DBAs, like air traffic controllers: work in pairs? Continue Reading
-
Business applications, data analytics can make business lean
Centralised business apps, such as ERP and CRM can frustrate, but also make a business lean. Data analytics has a fresh Six Sigma role to play Continue Reading
-
Rugby Football Union uses IBM predictive analytics for Six Nations
IBM tries out predictive analytics software, TryTracker, developed in association with the Rugby Football Union (RFU) Continue Reading
-
Process big data at speed
Low-cost solid state memory is powering high-speed analytics of big data streaming from social network feeds and the industrial internet. Continue Reading
-
Online gambling sector bets on business intelligence
Online gambling and gaming industries crave structured business data. Volumes can be huge and they need to react to customer behaviour Continue Reading
-
GE uses big data to power machine services business
GE, one of the UK's largest manufacturers, is using big data analytics with data generated from machine sensors to predict maintenance needs Continue Reading