The Stationery Office (TSO) and the IT Service Management Forum International (ITSMFI) have reached agreement on a deal to provide supporting material for new best practice guidance.
The IT Infrastructure Library (ITIL) service management standards framework is due to be updated early next year.
The partnership agreement to be signed this week is aimed at firming up relations between the not-for-profit organisation ITSMFI, which plays a key role in developing and promoting ITIL, and TSO, which is the Office of Government Commerce’s official publisher for ITIL material.
The deal will also see ITSMFI provide translation services through its chapters in 37 countries for the official Core and Complementary ITIL portfolio produced by TSO.
Research released in August by IT service management specialist Axios Systems found that many corporate IT departments were failing to follow ITIL-based standards.
A survey of 147 IT directors and managers found that just 25% used an ITIL-based Configuration Management Database (CMDB) to provide an accurate inventory of IT resources and the relationships between them.
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