Bad Broadband - a reader's complaint

Are the days of misleading broadband claims and bad service finally coming to an end?

Not according to our readers. Here’s what one had to say:

“I have been with Virgin Media for a number of years and their service has in my area steadily declined.

I live in Kirklees in West Yorkshire and pay for a 4mb service, of which I was getting, up until recently, 500kb download speeds. After phoning to complain, they sent engineers to replace the modem which they said was faulty. This stole my neighbours mac address, which had to be fixed after a long sequence of phone calls to an Indian call centre.

The speed is still only (at best) 1.9Mb, even though the engineers told me that my area should be running at 4Mb at least.

think that the only way forward in this country is via a substantial investment in the Broadband infrastructure, with upgraded high speed lines etc. Britain is often trumpeted to the rest of the world by ministers and politicians as a centre of technical excellence, yet compared to the rest of the world we lag far behind in our capacity to exploit the web as a vital business tool, because we are held back by slow sped and poor service.”

John Halstead, Systems Manager