Investigating Outsourcing

Shame on you Big Blue as IBM worker crashes bank systems

Emea Content Editor, Computer Weekly

It is a bit of a worry when one of the workers at your outsourced service provider manages to close your business down for seven hours. It is even more worrying if you are a bank, which needs 24:7 365 days a year.

Well that’s what happened to to Asian bank DBS when an IBM worker used an outdated procedure when carrying out routine work on a storage system.

Shame on you Big Blue

The CEO of the bank explained everything.

I wouldn’t like to be the worker that made that mistake. It is also food for thought for anyone outsourcing critical systems.

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