Is it just me or has the IT outsourcing sector gone dormant?

Things seem to be really quite in the IT outsourcing sector at the moment. I was expecting the Spring to bring the shoots of recovery if you pardon my optimism and cliché.

It seems that most the news in the IT outsourcing sector at the moment is in the public sector and most of this seems related to a transformation of IT outsourcing rather than an increase.

Could it be that the slowdown is related to a major transformation in the sector? And how much had the growing interest in cloud computing got to do with this?

I am interested in getting the views of readers so if you have any thoughts please feel free to post a comment in this blog.

Enhanced by Zemanta

Join the conversation


Send me notifications when other members comment.

Please create a username to comment.


You are right. Too easy to blame the economic recession. Outsourcing has became synonymous with cheap service rather than Business enablement via using third party assets and know-how. It is a huge subject and the below simplifies things possibly too much, but the points below will offer insight as to the root causes of a lack a deal activity.

Blame sits with three entities 1) Clients who have handed outsourcing service responsibility to junior management and procurement departments who push for lower pricing, plug and play service agreements, short contracts and high overhead multi-sourcing. Management then fail to provide training and governance for the hapless Service Relationship Management (SRM) team; 2)Intermediaries who have prolonged procurement cycles to maximise revenues to the point where doing global deals takes 18 months, or fixating on multi-sourcing which again is to maximise earnings. They carry zero responsibility or skin in the game after completing the assignment. Measurement of success still lives in techno-babble and not business related measures. Resurgent procurement departments where external advise is shunned or un-budgeted for, merely add to the downgrading of workable contracts, insight, risk mitigation and supplier accountability and finally 3) Service providers whose executive is technically and not business orientated and who fail to understand how to raise outsourcing importance up to client executive level. Suppliers employ technologists to sell services to technologists, rather than business enablement via technology. The Executive command the headlong rush to automate and virtualize everything via cloud etc. This is in turn makes everything transportable - real plug and play - denying the value of relationship and loyalty. Salesmen who are overpaid and totally self-centred around how to maximise the commission payable not the best client solution. These days outsource service providers do not want your staff or assets thereby defeating a large-part of the Business Case to externalize.

Add all these aspects together and we collectively have conspired to strip outsourcing of it's value and pivotal importance as a strategic tool for the benefit of the business. Hence times are very quiet in Outsourcing.

However before you lose all hope, Burnt Oak believes that new shared equity models with real mutual commitment to risk sharing, investment rules, common directorships for client and supplier, etc offer a real opportunity to reinvent enablement of Business through outsourcing.

Maybe it's like the lack of news about UK coal mining. Once you've closed down all the coal-mines/code-mines and shifted to using offshore providers, there isn't a heck of a lot to talk about...