Is Lloyds TSB's managed service causing Co-operative problems?

Today Lloyds TSB is having problems with ATMs and online banking  as a result of a yet to be identified system error.

See the article I wrote.

The interesting thing from an outsourcing point of view is the fact that back in July, when the Co-operative bank acquired thousands of Lloyds current account customers, Lloyds TSB agreed to provide a managed service to the Co-op for the accounts taken over.

And it turns out that the Co-operative bank is also having problems today. Mind you I called the press office and they said it is a complete coincidence and the Co-operative problems are completely unrelated to the Lloyds problems.

Enhanced by Zemanta