I wrote a feature about the challenges facing IT departments when they are outsourcing today.
Here it is:
Once upon a time, IT outsourcing was a choice between doing it or not, but with maturing cloud based services and the arrival of new suppliers, there are now more options to consider and hurdles to overcome.
At the same time, the stakes have risen because IT has become more critical to the efficiency and competitiveness of businesses. As IT outsourcing increases, procurement teams are growing as IT departments shrink.
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