Orange sours customer relations

We’ve all done it, but that’s no excuse these days for copying a marketing letter to everyone in your contact book, as Orange’s online service team has just done to 1107 people who emailed its customer service centre.
It read in part, “In the pursuit of improving service provided to our customers, Orange are intending to update and modify the ‘Contact Us’ section of the Orange website that our customers use to email their queries to our Customer Service Representatives. It would be greatly appreciated if you could reply to this email with your thoughts on the ‘Contact Us’ section by answering the following questions…”
Downtime invites the 1107 Orange customers affected (we all know who you are now) to share their thoughts on this breach of the peace and probably the Data Protection Act too. (Thanks for the tip, JT.)