Metro bank goes to extremes in customer satisfaction battle

Downtime believes Metro Bank has crossed a line in the battle to improve customer satisfaction.

Banks are throwing online apps customers as well as introducing iPad wielding staff into branches to make life easier for customers. But Metro Bank has taken this to a new level by offering a customer accommodation in a branch.

With rents in London going through the roof and house prices leaving the earth’s atmosphere the bank has decided to give free accommodation. Unfortunately this is against their will.

A customer in Uxbridge enjoyed 3 hours rent free when a door locking and opening system failed. Metro Bank branches open after hours and customers use their cards to get in and out.

So although the new seven day switching system introduced by the Banking Commission makes it easier to get out of a current account with a particular bank standards are slipping when it comes to getting out of banks.

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