According to recent research by Gartner, consumers regard security as the most important feature in online banking. That’s a pretty obvious finding. Security is the cornerstone of banking. Unfortunately, that doesn’t make it a competitive edge, as Gartner appear to suggest. Because we don’t pick banks for their security. We pick them for their interest rates, or because their branches are conveniently located. And we expect all leading brands to be equally secure. In banking, security is a minimum standard, not a differentiating factor.