Mobile contracts suck

How difficult can it be to upgrade your mobile phone contract? It seems, it’s near impossible to get the deal that works for you. I spent most of last weekend trying to find a contract that provides voice, text and would allow me both  to surf the web on a laptop while on the road and access mobile internet using 3G.


Many mobile phones include a 3G modem that allow you to connect your laptop to the internet. But the operators want to sell you a 3G dongle with a separate contract. Years ago, I used to connect to the Cix dial-up bulletin board service using a old Nokia, with an HP Jornada laptop via an infrared link. Things have moved on –  3G is pretty fast but I can[‘t help but feel that the contract is now far less usable that in the old days.


Why can’t I use my existing voice and data contract to access the internet both on my mobile phone and when I choose to use the phone as a modem? No one I spoke to this weekend could give me a proper answer.


Instead I need to buy a separate 3G usb dongle contract. This defies logic – because there is absolutely no reason for me to stick with the same provider as the one I use for voice – I can  go to any of the operators to acquire 3G data.


Rather than offer too-good-to-be-true deals for people switching contracts, I think the mobile operators need to crack this problem, and value existing customers by providing cost-effective contracts that fit in with their usage patterns.

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I agree, my message to the mobile phone companies is, don't only spend time and money wooing new customers, add value to your existing customers and earn some loyality.

I recently moved mobile phone supplier and only when I asked for PAC code was asked what the supplier could offer to make me stay - I replied, I'd have liked better service to fit my needs during the 18 month contract not after I'd decided to move supplier. I'd bought a phone and contract which turned out not to fit my needs but the supplier was unwilling to help or support my new needs in any way. It was my problem and my cost - so mr supplier, no loyality, goodwill or interest from me!

Hi Zoe. It's frustrating, but if you phone up, complain loads, in my experience, they generally offer you a deal to make sure you stay. I think that by the time you request a PAC code it's too late.

On the mobile data front, I received my USB 3G modem from O2 yesterday. Fantastic packaging...the modem looks a bit like a shiny black jewel...but, needless to say it didn't work as per the instruction manual. I phoned the helpdesk and even the tech support guy was unable to help. He suggested trying the SIM that came with the 3G modem in my mobile phone.

It seems O2 explicitly block you from doing that!