Brian Joyner got in touch last month regarding a blog post on how IT can take the driving seat for cultural change.
However, when I recently interviewed Bill Jensen,co-author of Hacking Work, Jensen said, “Individuals are being screwed by IT. We have to have secure desktops, but IT is doing zero analysis on how much work is being offloaded onto individuals. IT does not realise it is increasing the workload of everyone by as much as four hours a day, but IT is getting its work done.”
There is certainly a gap between what IT thinks the business wants, and what the business users need from IT on a day-to-day basis.
Brian pointed out an article on the North Carolina College of Management blog which examines the merits of cross-functional teams.
“In a world where innovation is key to ongoing success, organizations need to constantly strive to maintain a management environment that allows different points of view to influence the problem-solving process.”
Perhaps if back-office and front-office IT people were embedded within business teams, everyone could work towards a common goal of getting the job done in the most efficient way.