Dynatrace & ServiceNow pool intelligence into Biz-AIOps-aaS

Dynatrace has presented an enhanced, bi-directional automatic integration between its own Dynatrace Software Intelligence Platform and the ServiceNow Now Platform. 

The union is intended to deliver ‘precise topology and service mapping’ for dynamic multi-cloud environments.

Users (who sign up as joint customers) will get intelligent automation and reduce the risk of disruptions with predictive problem identification and automatic remediation.

This is not just DevOps say the firms, this is a technology for business-centric Biz-DevOps teams to do guess what? Spoiler alert: it’s digital transformation, obviously.

Smart stuff then?

Well, both firms insist that they’re big on intelligence… but in slightly different ways.

Intelligently intelligent intelligence

By combining automatic and ‘intelligent’ observability from Dynatrace with the ‘intelligent’ automation capabilities of the ServiceNow Platform, customers and partners can speed their path to autonomous cloud operations, which, on the face of it, is (arguably) quite intelligent.

“Using the combination of ServiceNow and Dynatrace, customers gain a deeper understanding of digital services, deriving signals from noise to pinpoint root-cause and deliver resilient operations for all applications and microservices in hybrid or multi-cloud environments,” said Jeff Hausman, vice president and general manager of IT operations management, security and CMDB/ServiceGraph at ServiceNow. 

“As they execute their digital transformation projects in dynamic multi-cloud environments, customers are looking for ways to tame cloud complexity and gain more time for innovation,” said Steve Tack, SVP of product management at Dynatrace. “We are thrilled that through close collaboration with ServiceNow and our joint customers, we can now provide the closed-loop, predictive problem identification and automatic remediation customers have been clamoring for. Together, we are enabling an AIOps-approach for autonomous cloud operations.”

Through the Dynatrace and ServiceNow partnership, customers can use functions to create outcomes including automatic, real-time topology spanning hybrid, multi-cloud environments with rich context to understand potential issues in digital services and their precise root-cause.

This announcement builds on the recent release of the Service Graph Connector for Dynatrace. 


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