Regulatory compliance and standard requirements
April 10, 2007
ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework?
September 30, 2006
Get the answers to the most frequently asked questions about ITIL here.
July 27, 2006
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT ...