jules - Fotolia

CMA gets Amazon, Microsoft and Apple to agree to better Ts&Cs

The Competition Market Authority has got the support of three more large cloud storage providers in its campaign to ensure users are given clear and fair terms and conditions

The Competition and Markets Authority continues to wage its campaign to get cloud storage providers to set out cleraer and fairer terms and conditions.

Building on its success with getting Dixons Carphone, BT, Dropbox, Google and Mozy to make changes to their contract terms the CMA has gone after some of the other big cloud players with Amazon, Apple and Microsoft now also pledging to follow suit.

The CMA wants cloud storage providers to avoid hiking prices on a whim or making the Ts & Cs so complex that only experts in small print can decrypt them.

"We are pleased that Amazon, Apple and Microsoft have joined 7 previous companies in working with the CMA and agreeing commitments to improve their terms and conditions and, as a result, millions of cloud storage users will benefit from fairer terms which will help them make the right choices when using cloud storage services," said Andrea Coscelli, CMA acting chief executive.

The CMA started a campaign in October last year, writing an open letter to storage cloud providers, and has so far got most of the household names to sign up.

The organisation has served the industry notice that it keeping an eye on Ts & Cs and expects firms to do the same to ensure they can keep up with the law and make sure conditions are as fair and clear as possible.

"People rely on cloud storage to keep things such as treasured family photos, music, films and important documents safe, so it is important that they are treated fairly and should not be hit by unexpected price rises or changes to storage levels," added Coscelli.

What the three have agreed

According to the CMA Amazon, Apple and Microsoft have separately agreed to make changes to their respective terms and conditions, including in some common areas relating to:

    adequate notice to customers before significant changes are made to the service
    cancellation rights and pro-rata refunds if customers don’t want to accept significant changes
    adequate notice, where appropriate, before the service is suspended or cancelled

Read more on Cloud Platforms