Claranet finds channel needs to increase cloud support

The channel needs to provide more support for customers planning to make an investment in cloud technology as a significant number of users continue to hold reservations over risks and the transition process towards hosted services.

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Emerging revenue opportunities for the channel with digital transformation

Digital transformation is a phrase that means many things to many people but for it to have any real relevance to the channel then it needs to mean a chance to make money. This guide will share some of the recent developments in the channel and the latest thoughts about the issue.

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Research from Claranet has indicated that although cloud has now become mainstream, with three quarters of users now having accepted they could use the technology, there are still reservations about risks and costs.

The managed services specialist has undertaken research for the past three years that indicates that cloud adoption is growing but there is still work for the channel to do in terms of making the costs more transparent as well as helping make the transition to a hosted environment easier for the user.

"There is a huge opportunity for the industry to provide some advice and help them with their cloud hosting decisions," said Simon Bearne, director of sales and marketing at Claranet.

"There is still a long way to go to provide help in transition services. There might be a bigger opportunity to provide better services to customers," he added that there was also a need for more transparency in the way that cloud was sold.

Claranet's research also found that data privacy remained a real worry for users and many didn't always find that they were able to understand the costs or establish if their supplier had delivered ROI on the deal.