BYOD driving wedge between staff and IT department

The speed of the rise of BYOD has caught some firms by surprise but the lack of engagement by IT departments threatens their relevance, according to Hornbill research

Unless IT departments can get to grips with BYOD quickly they face becoming divorced from the rest of the staff as they get left behind.

The warning has been sounded by Hornbill Service Management which has been investigating the impact that the surge of tablets and smart phones has been having on business users.

The upshot of the BYOD trend is that most customers have failed to keep up with it, with 53% of staff reporting that their corporate IT departments are lagging behind, and as a result 40% of workers are using their own technology without any formal permissions in the workplace.

The security aspect of BYOD has always been a concern and resellers have been warning those firms that believe a lock-down is the answer that there are always ways determined staff will find to get round blocks to them using their own equipment.

"This data shows that if the IT department can't adapt to these changes and support new devices and ways of working, it won't only be unable to keep pace with the needs of the business. It could also become divorced from the needs and expectations of users, meaning that they take more and more into their own hands," said Patrick Bolger, chief evangelist at Hornbill.

"The IT department needs to ensure it is working with its users, either by supporting their personal devices, or by offering the same capabilities on corporate devices. By doing this it can keep pace with expectations, as well as unlocking previously untapped productivity for the business as a whole," he added.

Hornbill's research also discovered that the most pronounced users of BYOD were in the 16-34 year-old age brackets. The frustration of those users was not only that they could not use their own devices but that their productivity was restricted, with many arguing they could save on average a couple of hours a month working more effectively.

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