After BT Openreach lost Joe Garner to the Nationwide Building Society at a critical juncture in its history, as I have previously written, it is entirely unsurprising that BT should turn to Clive Selley, a man with insider knowledge to take the wheel.
Selley is a safe pair of hands to steer Openreach through the choppy waters that lie ahead over the next couple of months, and an eminently sensible choice from a BT perspective.
My predictions for Clive’s tenure are as follows.
- BT will close ranks around an insider and we will hear less candour from Openreach.
- BT will continue to insist it is delivering measurable service improvements with convincing top line statistics that ignore the voices of those left dangling.
- Actually, nothing will change.
Oh, and …
- If Ofcom forces the separation of BT and Openreach next month, Mr Selley will quit faster than you can say Gigaclear.