Support and Maintenance

The danger of buying old low-mileage cars is believing one is getting a bargain only to find that, because the vehicle never reached its servicing mileage, stuff that should have been changed wasn’t -. parts perish just as much through age as use.

Cars rot – so does software. Having managed a big budget I know what an irritation to sign-off “maintenance and support” for software. With money tight it’s easy to see little value in ‘licenced extortion’ by the software companies.

But Buyer Beware – you don’t know when things will go wrong. Best strategy is to negotiate hard with companies on M&S contracts that deliver commodity products and pay up to the organisations that supply critical apps.