DVLA: a customer oriented architecture

I recently bought a new car tax. I received a renewal letter from the DVLA with a reference that allowed me to log into its website. It took less than five minutes to order and pay for the new tax disc, and it arrived two days later. This was far better than queuing at the Post Office and making sure I had my car insurance and MOT certificates.

 

I think the really clever thing about this system is that it somehow links together data from car insurers and MOT testing stations to the DVLA. I suspect it is based on some sort of service oriented architecture.

 

The best thing about the DVLA online car tax renewal system is that it is very easy for the customer to use, and far better than queuing at the Post Office. It seems like it was designed putting the customer at the cente of the car tax renewal process, which is why it seems intuitive from a customer’s perspective. It’s a true customer oriented architecture.

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I tried to renew my tax disc online and DVLA won't allow me to do so because they say my insurance policy is "invalid" on the day my tax disc expires. I have in fact renewed my insurance well before the current one expires and the details are already on the MIB database. The MIB database holds three tables of which one is future dated insurance policies. DVLA have told MIB that they only want to see current insurance details. As a result I cannot renew my tax disc online. Really really helpful.

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Hi Paul, that does sound pretty stupid. What worries me is that the Government wants us to interact with it online. I've never had a prob with the DVLA, but your experiences show that the system is certainly not easy for everyone.

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