DVLA: a customer oriented architecture

I recently bought a new car tax. I received a renewal letter from the DVLA with a reference that allowed me to log into its website. It took less than five minutes to order and pay for the new tax disc, and it arrived two days later. This was far better than queuing at the Post Office and making sure I had my car insurance and MOT certificates.

 

I think the really clever thing about this system is that it somehow links together data from car insurers and MOT testing stations to the DVLA. I suspect it is based on some sort of service oriented architecture.

 

The best thing about the DVLA online car tax renewal system is that it is very easy for the customer to use, and far better than queuing at the Post Office. It seems like it was designed putting the customer at the cente of the car tax renewal process, which is why it seems intuitive from a customer’s perspective. It’s a true customer oriented architecture.

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